Medical Assistant

Serotonin Anti Aging Centers•Colts Neck, NJ

18h•Onsite

About The Position

The Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and rooms, capturing vitals and histories, assisting with procedures, documenting services, and educating clients on pre- and post-care. You will own clinical readiness, documentation accuracy, and client safety while collaborating with Health Coaches, Nurse Practitioners, Aestheticians, and the Medical Director to drive exceptional member outcomes and retention.

Requirements

Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus.
2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.
Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody.
Meticulous documentation, organization, and follow-through; calm under pressure.
Empathetic communicator with strong client education skills and consultative mindset.
Strict HIPAA adherence and secure handling of PHI.
Sharps, biohazard, infection control, and emergency protocols maintained at all times.

Nice To Haves

Phlebotomy certification

Responsibilities

Perform client intake: verify identity, review medical history, allergies, medications, and consent; capture vitals (BP, HR, SpO₂, temperature, height, weight) and reason for visit.
Prepare rooms, instruments, and supplies based on the service (BHRT pellets, GLP-1 injections, IV/IM therapy, aesthetics).
Ensure all equipment is clean, calibrated, and in working order prior to client arrival.
Assist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws, and aesthetic procedures under supervision.
Perform phlebotomy where permitted; label, store, and ship labs per protocol; follow sharps, biohazard, and chain-of-custody standards.
Under licensed supervision, support medication administration, prior authorizations, and refill requests.
Educate clients on timing, dosage, interactions, and post-care instructions; document medication teaching and client understanding.
Maintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals, services rendered, lot numbers, consent forms, photos, pre-/post-instructions, and follow-up tasks.
Use standardized templates and codes for consistency.
Deliver clear, empathetic education on procedures, medications, supplements, and recovery.
Conduct post-procedure follow-ups via app/phone; escalate concerns.
Reinforce health coach plans and promote adherence to programs in the Serotonin Coach app.
Monitor inventory (medications, Consumables, disposables); perform cycle counts; place orders or prepare orders for GM to prevent stockouts.
Maintain equipment logs and preventive maintenance; uphold infection control and room turnover standards to keep the center clean, safe, and welcoming.
Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans.
Support local events and outreach (open houses, talks, grassroots activations) by providing clinical readiness, education, and booking follow-up consultations.
Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health, Aesthetics, IV, HBOT, Red Light).
Demonstrate consultative communication—ask to understand, avoid data dumps—and reinforce membership value.
Adhere to HIPAA, OSHA, and biohazard standards; follow sharps disposal, infection control, and emergency protocols.
Complete annual safety refreshers and drills; participate in mock audits to ensure readiness.
Attend daily huddles; review Trackers.
Support GM with accurate, timely reporting; capture client feedback and implement improvements; complete Compliance training in SeroConnect (internal LMS) and all role-based meetings.