Medical Assistant

American Oncology Network•Macon, GA

8d•Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and performs phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role supports patient intake and documentation, laboratory compliance, scheduling, inventory, and the day-to-day operation of the clinic laboratory. The employee may be expected to work at any AON location to meet business needs and to work overtime when given sufficient notice.

Requirements

High school diploma or GED.
Certifications or licenses as required by the state of employment.
Current BLS certification.
Valid driver’s license and vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with the ability to perform venipuncture.
Critical-thinking skills, including problem-solving, analysis, decision-making, planning, time management, and organization.
Attention to detail and the ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, and diversity awareness.
Ability to handle sensitive and confidential material and emotionally charged matters effectively.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to collaborate and build positive relationships with employees, physicians, and the community.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively remotely as required and in a fast-paced, multi-site environment with competing priorities and stakeholder demands.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and EMR systems.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform quality control procedures before patient testing and document quality control and quality assurance corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
Carry out technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility according to the patient’s insurance plan.
Maintain test report logs, quality control logs, equipment records, and checklists required by regulatory agencies.
Follow the AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for the physician in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax, and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspirations, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Document testing and treatment in the medical record; prepare encounter forms for charges or complete the applicable steps in the EMR for an electronic superbill.
Show physicians critical blood counts according to guidelines and obtain scans and CDs for physician review.
Maintain adequate supplies and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties needed to keep the laboratory compliant with state and federal regulations and complete the annual CEUs required for C.O.L.A.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with applicable laws and regulations concerning patient care, patient rights, safety, billing, and collections, as well as AON and departmental policies, IT policies, and the Disaster Recovery Plan.
Protect the confidentiality of patient information.
Assist in training new employees on related job duties.
Work at any AON location as needed and work overtime when given sufficient notice.
Perform other job-related duties as requested by a supervisor or management.