Medical Assistant

Concentra•Mechanicsburg, PA

21h

About The Position

At Concentra, the Medical Assistant is a vital member of the patient care team, helping provide exceptional care and advance the mission of improving the health of America's workforce. The role, also described as Medical Support Specialist (MSS), performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions as needed, including registration and referral management. It requires accurate, efficient one-on-one patient care in a fast-paced environment and contributes to a welcoming, respectful, and skillful patient experience. The position also involves clerical and front-office work, patient flow support, quality assurance, equipment and supply maintenance, and compliance with HIPAA, safety rules, and applicable policies. Duties may change at any time, and the role requires ongoing training and discretion in handling confidential information.

Requirements

Vocational/Technical/Business School education level.
Graduate of an accredited medical assistant program; completion of an externship is highly preferred; alternatively, have at least one year of direct patient care experience as a medical assistant, or military medical specialist experience. Must meet credentials required in the state of employment and applicable regulations.
Customarily has at least six months or more of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Demonstrate Concentra core competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
Ability to use logic to identify key facts, explore alternatives, and propose quality solutions when making decisions or solving problems.
Outstanding customer service skills and ability to interact tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Clear, professional verbal and written communication skills.
Teamwork focus and ability to maintain working relationships with colleagues at all levels and center leadership.
Participation in initial and ongoing training as required.
Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Exercise ongoing discretion and secure management of confidential and critical information.

Nice To Haves

Completion of an externship as part of an accredited medical assistant program.
Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and conduct required or requested ancillary tests, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Immediately notify the supervisor if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Partner with center leadership to assist with patient flow and volume.
Keep patients informed of expected wait times throughout their center visit.
Complete front- and back-office clerical tasks associated with patient care and proper record keeping, ensuring documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.