Medical Assistant

CenterWell•Jacksonville, FL

10d•$43,000 - $56,200•Onsite

About The Position

The Medical Assistant is an essential member of the CenterWell Primary Care team, supporting physicians and advanced practice providers in delivering high-quality, patient-centered care. The role combines clinical and administrative responsibilities to promote efficient clinic operations, positive patient experiences, and improved health outcomes. The Medical Assistant performs clinical support activities, coordinates patient care tasks, and contributes to preventive health and chronic disease management initiatives. The position requires proficiency in core clinical responsibilities, effective communication, and the ability to prioritize assigned work with limited direction while following clinical protocols and safety standards. This is an onsite, patient-facing position in Jacksonville, Florida, with scheduled hours Monday through Friday, 8:00 AM to 5:00 PM. Hours may change based on business needs. The role is scheduled for 40 hours per week and is part of the company’s TB screening program; selected candidates will be required to be screened for TB.

Requirements

Meet at least one pathway: successful completion of a Medical Assistant training program; current Medical Assistant certification or registration; or at least three years of relevant hands-on Medical Assistant experience, subject to company approval and applicable law.
Demonstrate fundamental clinical skills, including vital signs, patient preparation, and accurate documentation, within applicable scope.
Have effective communication, interpersonal, organizational, and prioritization skills; follow clinical instructions and work with limited day-to-day direction.
Undergo TB screening if selected for this patient-facing role.

Nice To Haves

Current CMA, RMA, or other nationally recognized Medical Assistant credential.
Two or more years of Medical Assistant experience in primary care, family medicine, internal medicine, or another outpatient setting.
Current CPR certification from the American Heart Association or another approved certifying organization.
Experience in phlebotomy, specimen collection, point-of-care testing, and medication or vaccine administration.
Experience supporting older adults, Medicare beneficiaries, or people managing chronic conditions.
Familiarity with value-based care, HEDIS measures, preventive screening, closing care gaps, and patient experience measures (CAHPS/HOS).
Experience with EHR systems, medical terminology, and CPT/ICD coding.
Bilingual English/Spanish proficiency in markets where useful; a company language assessment may be required before clinical communication in another language.

Responsibilities

Prepare patients for examinations; obtain vital signs; review and update medical histories; discuss symptoms; and assist providers with examinations and procedures.
Perform phlebotomy, specimen collection, diagnostic screenings, medication or vaccine administration, and other authorized clinical tasks only when permitted by state law, organizational policy, provider delegation, training, and verified competency.
Accurately document patient information and clinical activities in the electronic health record (EHR).
Collaborate with physicians, advanced practice providers, and other care team members to coordinate patient visits, referrals, follow-up activities, and communication.
Support preventive screenings, chronic condition management, care gap identification, and quality improvement initiatives within the assigned role.
Prepare and maintain examination rooms; clean and sterilize equipment; manage supplies; and follow infection prevention and safety procedures.
Provide compassionate, professional, culturally responsive patient interactions and reinforce provider-directed education within authorized scope.
Organize and prioritize daily clinical and administrative assignments to support patient flow and clinic operations.
Follow confidentiality requirements, documented clinical protocols, and applicable regulations; communicate patient concerns promptly to licensed clinical staff.
Contribute to team collaboration and continuous workflow improvement.