Medical Assistant

One to One Health•Lewiston, NY

1d•Onsite

About The Position

The Medical Assistant builds relationships with patients through responsive, clear, and effective communication. The role includes obtaining patient records and test results, coordinating daily administrative tasks, conducting patient workups, preparing treatment rooms for examinations, and supporting practitioners and clinic operations. The Medical Assistant helps provide accessible, relationship-driven healthcare and contributes to a safe, professional, and collaborative care environment. Duties and responsibilities may change based on business needs. The listed duties and qualifications describe the general nature and level of the role and are not exhaustive.

Requirements

High school diploma or equivalent.
Graduate of an accredited medical assistant program or actively working toward completion.
Administrative experience, preferably in a medical office.
Ability to provide timely responses, communicate clearly and professionally, and find solutions to problems.
Strong communication skills, including active listening and empathy, to address patient needs and concerns and coordinate care.
Proficiency with basic technology, including Microsoft products.
Ability or willingness to learn patient engagement software and customer service systems for text, phone, video, and email communication.
Ability or willingness to learn basic electronic medical record (EMR) systems.
Ability to multitask, work independently, and maintain excellent organizational skills.
Strong professionalism and ability to thrive in a team dynamic.
Ability to read, write, and communicate in English, both orally and in writing.
Ability to follow written or verbal step-by-step instructions; concentrate, think, and learn.
Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

Responsibilities

Interview patients, record medical histories, and confirm the purpose of visits.
Prepare patients for examinations by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summaries.
Maintain and safeguard medical records, complete diagnostic and procedure coding, and protect patient confidentiality.
Provide overall support to providers and clinic operations.
Instruct patients on collecting necessary samples and completing tests.
Give injections and administer prescribed medications as directed by the provider and according to nursing standards.
Observe patients, chart and report changes in their conditions, including adverse reactions, and take appropriate action.
Ensure patient chart entries are accurate and timely, and forward charts as appropriate in the electronic medical record.
Assist with scheduling tests and treatments; arrange specialist referrals and obtain pre-authorizations when directed by the provider.
Prepare examination and treatment rooms for patient intake.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physicals.
Maintain a safe, secure, and healthy work environment by following standards and procedures, complying with legal regulations, and fostering teamwork.
Maintain supplies by inventorying stock, placing orders, and verifying receipts.
Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs and reporting them to the Practice Coordinator.
Follow professional standards, policies, procedures, and applicable federal, state, and local requirements.
Demonstrate professionalism and teamwork, adapt quickly to different situations, and work efficiently and in an organized manner.
Recognize emergent situations and act promptly and appropriately within scope of practice under the direction of the charge nurse and/or provider.