Medical Assistant

Pediatric Associates Family of Companies•Jacksonville, FL

6d•Onsite

About The Position

The Medical Assistant performs quality, team-based patient care under the direct supervision of a clinician, supporting both clinical and administrative functions to promote health and wellness in a safe, friendly environment. The role supports clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients; specialty training applies as appropriate. The position is based in Jacksonville and is scheduled Monday through Friday from 7:30 a.m. to 5:00 p.m., plus every other Saturday from 8:00 a.m. to 12:00 p.m. Travel to other office locations may be required 15%–20% of the time, with reimbursement under company policy. Designated float staff may be assigned to multiple office locations. A $500 sign-on bonus is offered to eligible external new hires; internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible.

Requirements

High school diploma or equivalent.
Medical Assistant diploma or certification, or at least three years of Medical Assistant experience in lieu of the diploma or certification requirement.
Active BLS certification.
Current, valid driver's license.
Knowledge of basic medical terminology and immunization.
Knowledge of medical safety practices and standards.
Excellent interpersonal, organizational, and customer service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment.
Ability to plan, prioritize, and organize.
Clear written and verbal communication skills.
Critical-thinking skills, including in emergency situations.
Proficiency with electronic health recordkeeping systems.

Nice To Haves

At least one year of Medical Assistant experience with an MA diploma or certification in a healthcare setting is preferred.

Responsibilities

Welcome patients and maintain a high-quality patient experience, safe patient environment, clean office and examination rooms, and appropriate supplies and equipment in accordance with infection-control policies and procedures.
Measure and document patient intake vital signs, including height, weight, temperature, blood pressure, pulse, and respiration rate; repeat measurements and notify the clinician of abnormal findings.
Interview patients in an age-appropriate manner and document chief complaints, medications, allergies and reactions, vaccine information, medical and social histories, barriers to care, and home status in medical records.
Obtain relevant medical records, consultation notes, hospital or emergency department discharge records, diagnostic results, and laboratory results for clinician review and follow-up.
Prepare patients for clinician examinations and ensure clinician orders are carried out and accurately documented.
Under clinician supervision, assist with or perform age-appropriate vision and hearing screenings, electrocardiograms, suture removal, ear lavages, urine cauterization, ear piercing, wound care, specialty procedures, and emergency response.
Reconcile and document vaccines and medications with patients and the state registry; provide vaccine information statements and educate patients or parents before vaccine and medication administration.
Handle, store, prepare, and administer vaccines in accordance with cold-chain management requirements and report vaccine excursions.
Use proper patient identifiers and buddy-process validation, administer medications and vaccines by intramuscular, intradermal, and subcutaneous routes, and conduct post-administration observation.
Complete patient follow-up and assigned tasks, including answering phones, handling correspondence and prescription refill requests, providing necessary information to clinicians, obtaining medication preauthorization, assisting with referrals, completing patient forms, and arranging home or hospital care, procedures, and follow-up appointments.
Perform phlebotomy and collect and process laboratory samples, documenting and reporting results to clinicians as required by policy.
Meet patient-centered medical home best-practice standards, quality requirements, and organizational key performance indicators.
Adhere to information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable regulations.
Perform other duties as assigned.