Medical Assistant

Preventive Measures•Washington, DC

12d•$18 - $25

About The Position

The Medical Assistant provides primary administrative and clinical support to the medical team, coordinating psychiatric medication management services for adult and youth programs. The role supports timely, compliant, and high-quality patient care by scheduling appointments, facilitating communication among patients and providers, managing medical documentation, coordinating laboratory services, and supporting medication-related administrative processes. The Medical Assistant serves as a liaison among patients, providers, pharmacies, clinical staff, and insurance companies. The position includes scheduling and coordinating appointments and clinical services; responding to patient inquiries and routing clinical concerns; maintaining accurate and timely Electronic Medical Record (EMR) documentation; preparing provider-directed clinical documents; completing and tracking insurance prior authorizations; coordinating laboratory testing, drug screenings, and injectable medication appointments; and assisting with referrals and follow-up services. The role requires compliance with HIPAA, OSHA, infection-control standards, and applicable organizational, state, and federal regulations. It also involves participation in quality-improvement initiatives and departmental meetings, along with other duties assigned to support medical operations. Duties may be performed in office and clinical settings. The organization describes its values as doing the right thing, taking ownership, serving first, choosing solutions, leading with respect, and committing to shared goals.

Requirements

High school diploma or GED required.
Experience using Electronic Medical Records (EMR) systems.
Knowledge of medical terminology and insurance authorization processes.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Ability to maintain confidentiality and professionalism in a fast-paced healthcare environment.
Exceptional customer service and patient engagement skills.
Strong attention to detail and organizational abilities.
Ability to prioritize multiple responsibilities while meeting deadlines.
Proficiency in Microsoft Office Suite and Electronic Medical Record systems.
Ability to work collaboratively with multidisciplinary teams.
Strong problem-solving and critical-thinking skills.
Commitment to compassionate, patient-centered care.
Ability to sit, stand, and walk for extended periods.
Ability to use standard office equipment and computers.
Ability to occasionally lift up to 25 pounds.
Ability to perform duties in office and clinical settings.

Nice To Haves

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.
Minimum of one year of medical office or outpatient behavioral health experience preferred.
Experience working in behavioral health or psychiatry.
Familiarity with Medicaid and commercial insurance prior authorization processes.
Experience coordinating psychiatric medication management services.
Knowledge of laboratory workflows and injectable medication administration coordination.

Responsibilities

Schedule, confirm, and coordinate medication management appointments for adult and youth patients.
Maintain provider schedules to support appointment availability and continuity of care.
Contact patients about upcoming appointments, cancellations, no-shows, and rescheduling.
Serve as a liaison among patients, providers, pharmacies, and clinical staff.
Respond professionally and promptly to calls, voicemails, and patient inquiries.
Triage non-emergency patient concerns and route clinical matters to the appropriate provider.
Communicate provider instructions, appointment reminders, and follow-up recommendations to patients.
Receive, review, and upload laboratory results, diagnostic reports, and other medical documentation into the EMR.
Ensure medical documentation is complete, accurate, and uploaded promptly while maintaining patient confidentiality.
Prepare and process Medical Necessity Letters and other clinical documentation as directed by providers.
Complete and track insurance prior authorizations for medications, laboratory services, and other medically necessary treatments; coordinate with pharmacies and insurers to resolve issues and follow up on approvals.
Coordinate provider-directed laboratory testing, including specimen-collection scheduling and follow-up.
Schedule and coordinate in-office laboratory services, drug screenings, and injectable medication appointments.
Assist providers in preparing patients for clinical services and ensure required documentation is completed.
Monitor outstanding laboratory orders and notify providers when results are completed.
Collaborate with providers, clinical staff, care coordinators, and administrative personnel to support continuity of care.
Assist with referrals and follow-up services as directed, and ensure timely communication among treatment-team members.
Maintain accurate patient records in accordance with organizational, state, and federal regulations.
Follow HIPAA, OSHA, and infection-control standards.
Participate in quality-improvement initiatives and departmental meetings.
Perform other duties as assigned to support medical operations.