Medical Assistant

St. Mary's Healthcare•Amsterdam, NY

1d•Onsite

About The Position

The Medical Assistant supports patient care and clinical operations at Amsterdam Family Practice. The role prepares and maintains exam rooms, rooms patients, collects clinical information and vital signs, assists nurses and providers with examinations and procedures, and communicates relevant patient information to clinical staff. It also provides office clerical support, helps complete laboratory orders and testing, maintains medical records, and communicates with patients about normal test results, medication changes, appointments, and testing.

Requirements

High school diploma or GED.
Above-average typing skills and ability to use information systems.
Ability to organize and establish day-to-day priorities using critical thinking.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills; demonstrate integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility, initiative, and willingness to embrace opportunities for personal and organizational growth.
Problem-solving skills.
Proficiency with Microsoft Outlook, Word, and Excel.
Strong organizational skills and effective interpersonal skills.
Ability to work both as part of a team and independently.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Prior medical office experience.
Medical Assistant certification.

Responsibilities

Prepare, clean, stock, and set up exam rooms; room patients and help maintain consistent patient flow.
Assist with the clinical inventory process.
Collect vital signs, chief complaints, and medical and social histories; review medications and document allergies.
Update medications as instructed or approved by an RN or provider.
Observe and communicate pertinent information and changes in patients’ conditions to the RN or provider.
Assist clinical staff with examinations and procedures as directed.
Provide clerical support, including scheduling and pre-authorizations for exams, diagnostic testing, referrals, and medications.
Follow through on patient lab orders, including phlebotomy, point-of-care testing, EKGs, and specimen collection.
Perform designated waived tests as applicable, including strep, pregnancy, urine, and protein tests.
Maintain accurate medical records by filing reports appropriately and ensuring documents are complete before filing.
Call patients with normal test results and communicate medication changes.
Keep patients informed about future appointments and testing.
Facilitate coordination of patient access to resources through the patient navigator, as applicable.
Perform other duties as assigned.