Medical Assistant

GoHealth Urgent Care - UCSF Health•Springfield, MO

19d

About The Position

The Medical Assistant provides collaborative support to medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role completes work accurately, with high quality, and in a timely manner, supporting the organization’s vision of providing accessible quality urgent care through an effortless experience, a culture of care, and integration with partners and communities. The position is affiliated with a joint venture and works in Center Operations. It reports to a Manager, Regional Operations or On-Site Manager, receives assignments from a Manager, Regional Operations, Team Leader, or On-Site Manager, and supervises no positions.

Requirements

High school diploma or equivalent required.
At the time of hire, Basic Life Support (BLS) certification through the American Red Cross or American Heart Association is required.
At the time of hire, one of the following is required: CCMA certification verified through NHA; CMA certification verified through AAMA; RMA certification verified through AMT or AAH; NCMA certification verified through NCCT; NRCMA certification verified through the National Association for Health Professionals; graduation from an accredited school of nursing or LPN, LVN, or RN status; EMT certification verified through the National Registry of Emergency Medical Technicians; or CNA certification.
Medical Assistant program graduate or qualifying Medical Assistant experience is preferred: 1+ year of experience under a licensed healthcare supervisor within the last 3 years is preferred for program graduates; alternatively, 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor is preferred in lieu of a Medical Assistant program.
Knowledge of medical terminology is strongly preferred.

Nice To Haves

Graduate of a Medical Assistant program.
At least 1 year of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years for Medical Assistant program graduates.
Alternatively, at least 2 years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program.
Strong knowledge of medical terminology.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep them informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by verifying patient information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care tests as needed, such as flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have necessary medical supplies.
Complete order sheets to maintain supply inventory and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort incoming and outgoing daily postal correspondence.
Keep reception well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain Quality Assurance/Quality Control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.