About The Position

This position provides assistive care to patients, facilitates efficient delivery of patient care, supports licensed staff, and provides assistance in rendering basic healthcare. It also performs clerical functions as a multi-skilled auxiliary worker. The role provides direct patient care and may access and administer medications within the employee’s scope of practice and in accordance with state law. The Medical Assistant prepares patients for examinations and diagnostic procedures, performs designated clinical skills and laboratory tests, assists with procedures, and reports patient concerns to licensed staff. The position also helps maintain patient rooms and equipment, schedules appointments and tests under licensed staff direction, and completes routine medical-record and billing-related clerical tasks. Depending on department assignment and patient-care needs, duties may include phlebotomy, applying leads and monitors for diagnostic procedures, assisting with patient and family education, transporting patients, instructing in BLS requirements, and performing IV access. The position may require rotating and variable hours, including nights, weekends, and holidays, in a 24/7 healthcare environment. Regular, reliable, and punctual attendance during assigned shifts is essential.

Requirements

  • Verifiable completion of one of the following: a state-approved EMT course; one year of Medical Assistant experience in an ambulatory care clinic or other healthcare setting; a Medical Assisting education program; or the University Hospital Medical Assistant certification program.
  • Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system; the credential must be obtained within 30 days of hire.
  • Meet additional license requirements as determined by the hiring department.
  • Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient-care environment.
  • Ability to perform the essential functions of the job.
  • Demonstrated human-relations and effective communication skills.
  • Demonstrate proficiency in the specific clinic’s specialty skills within six weeks of hire; specialty skills may not be performed until basic competency testing is completed.
  • Ability to withstand extended periods on one's feet and to move and lift patients and reach for and handle equipment.
  • Ability to meet the physical demands of the position, with or without an accommodation, including carrying, lifting, manual dexterity, pulling or pushing, reaching, sitting, standing, stooping or crouching, and walking.
  • Ability to work in intermediate healthcare-setting conditions that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects such as medical equipment.
  • Ability to work with potential exposure to infectious diseases, contaminated bodily fluids, blood, used needles, and other contaminants; the position may also involve working around prisoners or behavioral health patients.

Responsibilities

  • Prepare patients for examinations and diagnostic procedures, including recording vital signs and responses to standardized medical-history questions.
  • Report observed patient concerns and changes in condition to licensed staff.
  • Perform department-identified CLIA-waived laboratory tests and report results to appropriate personnel.
  • Perform additional clinical skills such as suture removal, straight catheterization, and intramuscular, subcutaneous, and intradermal injections.
  • Chaperone healthcare providers during examinations as requested and assist with procedures.
  • Monitor and clean assigned patient examination rooms, unit areas, and equipment; report outdated supplies, stock levels, and needed equipment repairs, and restock items as needed.
  • Answer telephones, forward messages, and schedule appointments, procedures, and diagnostic tests under the direction of licensed staff.
  • Perform routine clerical tasks, including filing patient medical information, locating and compiling charts, obtaining outside medical records, and entering billing charges.
  • Complete mandatory education in areas including infection prevention and control, safety, CPR, equipment usage, and procedures.
  • May perform patient phlebotomy after specialized training and in accordance with clinic procedures and physician orders.
  • May apply leads and monitors for diagnostic procedures such as EKG and ultrasound scans under direct supervision of licensed personnel.
  • May assist with inpatient and family education by providing educational materials and general health information.
  • May assist with transporting patients to ancillary departments or inpatient units as directed by licensed staff.
  • May instruct in Basic Life Support requirements and may perform IV access.
  • Perform other duties based on department assignment.
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