Medical Assistant

CenterWell•Dallas, TX

20h•Onsite

About The Position

The Medical Assistant serves as the initial point of contact for patient care, handling both administrative and clinical responsibilities. This role involves performing advanced administrative, operational, and customer support tasks that require independent initiative and judgment. Clinical duties include discussing symptoms, obtaining vital signs, administering medications and vaccines, performing phlebotomy, collecting specimens, conducting diagnostic screening tests, sterilizing and cleaning equipment, and maintaining examination rooms. The Medical Assistant is also responsible for documenting patient information in the electronic medical records system and collaborating with Physicians and Advanced Practice Providers to deliver direct patient care, adhering to active certification allowances. This position requires advanced knowledge, contributing to process improvement, delivering in-depth training, and providing advanced guidance and mentoring to other Medical Assistants. The role is patient-facing and requires participation in the company's Tuberculosis (TB) screening program. CenterWell Senior Primary Care focuses on providing proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Their care model emphasizes personalized experiences, extended patient interaction, and integrated care teams to address physical, emotional, and social well-being. CenterWell, a Humana company, is a leading healthcare services business dedicated to creating integrated and differentiated patient experiences, offering high-quality, accessible, comprehensive, and personalized healthcare. As the largest provider of senior-focused primary care, home healthcare, and integrated home delivery, specialty, hospice, and retail pharmacy services, CenterWell is committed to whole health.

Requirements

Certified or Registered
Phlebotomy experience
Medication/vaccine administration experience
1+ years MA experience
High school diploma or equivalent
CPR Certified
Required to be screened for TB (if selected for this role)

Nice To Haves

1+ years MA experience in PCO center
Value Based Care experience including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience
Bilingual proficiency in English and Spanish - must pass proficiency exam prior to foreign language communication

Responsibilities

Serve as the first contact for patient care
Perform administrative tasks
Perform advanced administrative, operational, customer support tasks that require independent initiative and judgment
Perform clinical tasks including discussing symptoms, obtaining vital signs, medication/vaccine administration, phlebotomy, collecting specimens, performing diagnostic screening tests, sterilizing/cleaning equipment, and maintaining examination rooms
Document information into the electronic medical records system
Collaborate with Physicians and Advanced Practice Providers
Deliver direct patient care dependent on what active certification allows
Contribute to process improvement
Deliver in-depth training
Provide advanced guidance/mentoring to other Medical Assistants