Medical Assistant

GoHealth Urgent Care•Plainview, NY

About The Position

The Medical Assistant provides collaborative support to Medical Providers, Radiologic Technologists, and patients through patient care management, organization, and communication. The role is responsible for completing work accurately, to a high standard, and in a timely manner, while supporting the organization’s vision of improving access to quality urgent care and providing an effortless experience. The Medical Assistant reports to the Manager, Regional Operations or On-Site Manager and receives assignments from the Manager, Regional Operations, Team Leader, or On-Site Manager. No positions are supervised.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.

Nice To Haves

Graduate of a Medical Assistant program preferred.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years preferred.
Medical Assistant experience preferred for graduates of a Medical Assistant program.
Two or more years of Medical Assistant experience within the last three years under a licensed healthcare supervisor may be considered in lieu of a Medical Assistant program.
Strong knowledge of medical terminology preferred.

Responsibilities

Register patients, collect required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule appointments for the assigned center.
Coordinate referrals from providers to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature, and escalate critical cases to a provider as needed.
Conduct point-of-care tests as needed, such as flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have necessary medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort incoming and outgoing daily postal correspondence.
Keep the reception area well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.