Medical Assistant - Multispecialty Clinic

LCMC Health•Metairie, LA

2d•Onsite

About The Position

This role is more than just a job; it's an opportunity to deliver healthcare with heart and make a difference in the lives of patients. The Medical Assistant will perform a variety of clinical, documentation, professional, safety, and clerical support duties within a multispecialty clinic setting. The position requires a commitment to providing exceptional patient care, maintaining accurate records, and adhering to all safety and infection control protocols. The ideal candidate will be dependable, courteous, respectful, and able to manage patient interactions with compassion and professionalism.

Requirements

High School Diploma/GED or equivalent OR 2 years of work experience.
Basic Life Support (BLS) certification from American Heart Association.
Knowledge of general medical terminology, hospital policies and procedures, and Joint Commission and HIPAA regulations.
Ability to obtain and maintain accurate patient medical records.
Basic computer and data entry skills in MS Office applications (Word, Excel and Power Point).
Analytical skills to determine job priorities, multi-task and work independently.

Responsibilities

Measures and records vital signs, identifying abnormal values and reporting findings to nursing staff or medical provider.
Assists with patient arrival, schedules appointments, and facilitates patient exit from the clinic.
Recognizes and responds to emergencies according to organizational policy.
Provides for patient comfort needs, considering age and special needs.
Demonstrates knowledge of clinic equipment, including preparation, safety testing, cleaning, and disinfection.
Maintains linens, supplies, and equipment, and stocks exam rooms.
Collects, prepares, and secures laboratory specimens for testing and transport.
Documents appropriately in the patient medical record according to departmental guidelines.
Navigates the Electronic Medical Record to obtain results, outside records, update demographics, and schedule appointments.
Prepares safety reports as directed by the Clinic Manager.
Maintains patient privacy by securing computer screens when unattended.
Demonstrates honesty, promptness, dependability, courtesy, and respect in all interactions.
Consults with and informs the clinic manager of clinic activities, requirements, and problems.
Manages patient and co-worker complaints calmly and positively, reporting events to the clinic manager.
Maintains strict patient confidentiality.
Implements standard and transmission-based precautions.
Ensures patient safety during clinic visits.
Reports safety hazards or violations to the Clinic Manager.
Actively participates in Quality Improvement Process, including QAPI projects and EOC Rounds.
Gathers appropriate clinical documentation for provider review.
Obtains medical records from outside facilities.
Scans outside correspondence into the electronic medical record.
Answers the telephone and routes calls promptly.