Medical Assistant

ArchWell Health • Tulsa, OK

8d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. The MA works collaboratively with the care team to greet and room members, help assess their health conditions, and perform routine diagnostic testing during appointments. A floating MA may be asked to provide coverage at centers other than their primary center.

The role includes patient intake, vital-sign measurement and recording, interviews, medical-history collection, examinations, routine screenings, patient communication, and clinical support under physician supervision. The MA also supports patient experience through phone-message processing and follow-up calls, provides health coaching and weekly follow-up to an assigned group of patients, maintains compliant documentation, and follows OSHA safety standards.

ArchWell Health provides primary care for adults aged 60 and older through neighborhood centers and a value-based care model focused on prevention, wellness, strong provider-patient relationships, and helping members stay healthy and engaged.

Requirements

• High school diploma or equivalent education (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record (EMR) system.
• Strong emotional intelligence, integrity, and a driven, focused work ethic.
• Ability to work independently, think creatively, and work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-orientation skills.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Embody ArchWell Health’s values: be compassionate, strive for excellence, earn trust, show respect, stay resilient, and always do the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and collecting medical histories.
• Perform examinations and routine screenings, ensuring patients are informed and their questions and concerns are addressed.
• Listen and engage with patients throughout appointments, and report needs or changes in patient conditions to the PCP, specialists, or other clinical personnel.
• Support patient experience by processing phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Ensure compliance with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage at centers other than the primary center when asked.
• Travel occasionally for company meetings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED