Medical Assistant

Henry Ford Health•Plymouth, MI

12d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to perform administrative and clinical tasks that support quality, compassionate patient care in an outpatient family medicine clinic. Duties include greeting and escorting patients, obtaining medical histories and vital signs, preparing patients and rooms for examinations and procedures, assisting providers, documenting care in the electronic health record, administering medications and immunizations as ordered, and responding to patient requests. The role also involves diagnostic testing, phlebotomy, specimen handling, appointment coordination, referrals and insurance authorizations, patient instruction, quality and safety practices, clerical work, and maintaining supplies and examination rooms. Other duties may be assigned within the scope of practice.

Requirements

High school diploma or GED equivalent.
Completion of a Medical Assistant program with a formal clinical externship of at least 160 hours; or completion of a Medical Assistant program without an externship and at least one year of clinical medical-assisting experience within the past five years; or current professionally recognized Medical Assistant certification and at least one year of clinical medical-assisting experience; or qualification as a Licensed Practical Nurse (LPN); or licensed Paramedic/Emergency Medical Technician (EMT) with at least one year of clinical experience in a medical setting within the past five years; or military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Current BLS-C certification upon hire or successful completion by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect; practice these skills through ongoing training and in-services.
Demonstrate self-direction, flexibility, commitment to teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.
Able to work in a patient-care setting with possible exposure to communicable diseases; manual dexterity is required, and duties involve walking, standing, stooping, and potentially some heavy lifting of patients or equipment.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document oral and parenteral medications and immunizations as ordered, following medication-administration rights and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Monitor and respond to patient requests through telephone encounters, In Basket messages, and MyChart within required time frames, documenting responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography, respiratory and other testing, and phlebotomy, including venipuncture and capillary puncture, as needed.
Serve as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and schedule outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental quality assessment and improvement programs.
Follow standard precautions, handwashing and biohazard disposal practices, aseptic and sterile techniques, safety standards, and regulatory requirements.
Advocate for patients, explain office policies and procedures, and provide health-maintenance, disease-prevention, and treatment-plan information within scope and as directed by the supervising physician.
Identify community resources to support patients' health maintenance and disease-prevention needs.
Uphold and support Henry Ford Health goals, policies, procedures, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean, orderly environment and maintain examination and treatment rooms, including supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice.