Medical Assistant

Reid Health

About The Position

Under the direction of the Provider(s) and Practice Supervisor/Manager, the Medical Assistant is the first point of care in the medical practice. The position assists providers with patient procedures and may perform routine laboratory tests, working hand-in-hand with providers to achieve quality patient outcomes. The Medical Assistant supports efficient, safe day-to-day patient care and is committed to patient satisfaction and safety. The role includes connecting with patients, families, visitors, and staff through courteous, empathetic interactions and applying AIDET principles to the patient experience. This list of duties is not all-inclusive and may be expanded to include other duties or responsibilities deemed necessary by management.

Requirements

Successful completion of a Medical Assisting course or EMT certification is considered for the MA I position.
Completion of Registered Medical Assistant or Certified Medical Assistant credentials (RMA, CMA, or CCMA) is considered for the MA II position.
BLS certification.
Ability to take patient vitals, perform injections and immunizations, document care, prepare examination rooms, handle infectious waste, use sterile techniques, triage calls, and perform routine laboratory procedures and collection.
Oral communication skills to develop patient rapport and communicate with patients, families, and pharmacies.
Written communication skills for charting and documentation, including legible writing and spelling competency.
Ability to handle patient confidentiality and work with peers in a team setting.
Knowledge and skills to provide care appropriate to the ages of patients served.
Functional and technical understanding of applicable scheduling and billing software, intranet and internet usage, email, and web-based applications.
Commitment to patient satisfaction and patient safety.

Nice To Haves

Associate degree.
One year of experience in a medical practice.
At least 12 months of clinical experience as an NCA, CNA, or PCT may qualify an applicant to complete the NCA-to-MA onboarding program and obtain the MA I job title within the organization.

Responsibilities

Take patient vital signs and perform injection and immunization procedures.
Complete charting and documentation and prepare examination rooms.
Handle infectious waste and apply sterile techniques.
Triage incoming telephone calls and perform routine laboratory procedures and specimen collection.
Develop rapport with patients and communicate orders and care information to patients and their families, pharmacies, and other relevant parties; take messages and communicate effectively about the course of care.
Maintain patient confidentiality.
Provide care appropriate to the ages of patients served.
Use applicable scheduling and billing software, intranet and internet services, email, and web-based applications.
Greet and connect with patients, families, visitors, and staff using courteous interactions, positive body language, empathy, and appropriate therapeutic touch.
Work cooperatively with peers, offer help when own work is complete, and remain attentive to the needs and workload of the unit or department.
Take ownership of work and demonstrate accountability for professional growth.
Support patient satisfaction and safety and help ensure efficient, safe day-to-day patient care.
Routinely apply AIDET principles and make a connection with patients to support the patient experience.