Remote Medical Assistant- Healthguide

Guidehealth•New Orleans, LA

17h•Remote

About The Position

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice.

Requirements

Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.
At least 2–3 years of related experience in patient navigation, medical assisting, health promotion, care coordination, or similar roles.
Equivalent experience includes working in similar roles for several years without formal certification.
Experience working directly with patients in clinical or non‑clinical settings, preferably with complex medical/social needs.
Demonstrated experience with EHR documentation and remote‑work effectiveness
Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
Experience and understanding of medical terminology and the function of a primary care physician practice.
Knowledge of the social determinants of health.
Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
Proficiency in Microsoft Office: Outlook, Word, Excel
Familiarity with a wide variety of electronic health records, such as: eClinicalWorks, EPIC, Athena, Cerner.
Ability to balance competing priorities while remaining detail oriented and focused.
Exceptional written, visual and verbal communication skills.
Ability to track the progress of multiple tasks while ensuring that tasks are completed.
Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals.
Demonstrated ability to work successfully in a remote work environment.
Reliable transportation and a valid state driver’s license for occasional travel to provider sites.
Adherence to patient confidentiality through use of a provided headset during all conversations in a private home office without distraction.
The required internet speed is a minimum of 100 mbps download, 10 mbps upload.
Employees must be accessible during our stated working hours.
Employees are asked to join virtual meetings with their cameras on.

Nice To Haves

Certified Medical Assistant (preferred)
Certified Community Health Worker/Assistant
Licensed Practical Nurse or degree in a healthcare‑related field with relevant experience
Certified Emergency Medical Technician (preferred)
Bachelor’s Degree in health-related field (preferred).
Patient Navigation certification preferred or willingness to obtain within 1 year.
Bilingual English/Spanish strongly desired.
Willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.

Responsibilities

Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.
Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.
Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.
Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).
Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.
Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.
Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.
Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.
Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.
Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.
Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.
Follow all HIPAA, PHI security, and Guidehealth privacy policies.
Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.
Performance of other duties as assigned.
Compliance with all Guidehealth policies and procedures.