Medical Assistant (70934)

United Digestive•Naples, FL

About The Position

United Digestive’s Medical Assistant assists physicians and management with clinical, clerical, and organizational tasks related to patient care. The role manages patient charts and responds to patient requests, including test results, prescription refills, and general healthcare questions. The Medical Assistant reports to the Practice Manager.

Requirements

Current Certified or Registered Medical Assistant, or equivalent experience.
Two to three years of specialty clinical experience.
Computer literacy and ability to operate healthcare systems and multiple Microsoft Office applications.
Ability to provide a high level of customer service.
Ability to treat patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude.
Compassion when assisting people who are ill and need help.
Ability to plan, prioritize, and complete multiple delegated tasks.
Ability to work under pressure, assess and respond to issues, and communicate them in a timely manner.
Clear communication with patients and coworkers by telephone, email, EMR messaging, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.
Reliability, punctuality, and ability to work independently.

Nice To Haves

CPR certification.
Gastroenterology experience.

Responsibilities

Monitor schedules and organize patient flow for physician office visits and in-office procedures.
Accompany patients to exam rooms, triage them, collect patient histories, and provide physical assessments as delegated by physicians.
Schedule testing, procedures, and other services ordered by physicians; obtain results and accurately communicate them to physicians and patients as necessary.
Perform or assist physicians with in-office ancillary services, procedures, and specialty services.
Manage patient charts to ensure clinical information is complete, including scanning forms into the EMR promptly.
Prepare charts in the EMR before physician visits according to practice processes.
Maintain knowledge of drug uses and dosage requirements and ensure sample medications are up to date.
Enter prescription refill requests into the EMR.
Maintain exam rooms, including sterilization, infection control, supplies, and equipment.
Provide or counsel patients and relatives about relevant medical treatments or procedures.
Answer emails and voicemails and return patient calls in a timely and efficient manner.
Complete information requests from other UD staff promptly and effectively to help ensure payment on patient accounts.
Follow and promote HIPAA compliance and maintain strict confidentiality of patient information.
Participate in staff meetings as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, and pre-certification, as directed by the Practice Manager.
Perform other duties and special projects as assigned.