Medical Assistant

Kintegra Health•Mocksville, NC

About The Position

The Medical Assistant performs clinical and administrative duties in a healthcare setting. Clinical duties vary according to state law and may include taking medical histories and vital signs, explaining treatment procedures, preparing patients for examinations, assisting providers during examinations, instructing patients about medications and special diets, preparing and administering medications, and drawing blood. The Medical Assistant may receive direction from an MD, mid-level provider, RN, LPN, or assigned supervisor. Administrative duties may include answering telephones, greeting patients, updating and filing medical records, scheduling appointments, handling correspondence, billing, and bookkeeping. The role supports patient care throughout the encounter, documents patient interactions, helps patients navigate care, coordinates communication, and completes assigned clinical support and quality-improvement activities. The position is assigned to an office and reports to the Clinical Supervisor / Practice Manager. It has no direct reports. Kintegra Health seeks staff committed to its community-centered mission and core requirements, including patient-first care, integrity, cooperation, flexibility, and cultural sensitivity.

Requirements

High school diploma or GED.
RMA, CMA, or CCMA certification required.
BLS/CPR certification required.
Ability to communicate effectively in English in person, by phone, and in writing.

Nice To Haves

One year of related work experience preferred, or on-the-job training for at least two years.

Responsibilities

Fulfill patient care responsibilities within the Medical Assistant scope of practice, including vital signs, procedures, and patient education.
Assist patients in navigating care through the encounter process to minimize ambiguity.
Accurately document all aspects of patient encounters required for job functions.
Track and document closed-loop communication with patients, including laboratory results, return calls, and refills.
Communicate with internal and external parties as needed to facilitate continuity of care.
Complete supportive assignments on time and without prompting, such as performing controls, maintaining instruments, supporting infection control, ordering and organizing supplies, and restocking.
Provide patient teaching and support care plans.
Protect patient privacy and comply with HIPAA regulations.
Actively participate in quality-improvement activities.
Participate in staff meetings as required.
Complete annual competencies within the required timeframe.
Communicate effectively in English in person, by phone, and in writing.
Perform other duties as assigned.