Medical Assistant

American Oncology Network•Casa Grande, AZ

8d•$16 - $27•Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and is responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and equipment maintenance. The role also supports patient intake, laboratory compliance, medical-record documentation, test coordination, and clinic operations across AON locations. The position requires working effectively in a fast-paced, multi-site environment, maintaining patient confidentiality and safety, and following applicable laws, regulations, and organizational policies. The employee may be assigned other job-related duties to meet business needs.

Requirements

High school diploma or GED.
Certifications and licenses required by the state where employed.
BLS certification.
Valid driver’s license and access to a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with the ability to perform venipuncture.
Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential matters.
Good command of English and effective oral, written, and presentation communication skills; ability to listen actively and provide balanced feedback.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, and positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivation and ability to work independently with limited supervision.
Ability to work remotely effectively as required.
Ability to work effectively in a fast-paced, multi-site environment and manage competing demands from multiple stakeholders and locations.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience or proficiency with EMR.
Travel of less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform required quality-control procedures before patient testing and document quality assurance and corrective actions.
Perform laboratory blood work and blood draws, and handle and process specimens according to laboratory procedures.
Complete technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation.
Send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
Maintain test-report logs, quality-control logs, equipment records, and checklists as required by regulatory agencies.
Follow the AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for the physician in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Thoroughly document testing and treatment in medical records; prepare encounter forms or complete the required EMR steps for electronic superbills.
Show physicians critical blood counts according to guidelines.
Obtain relevant scans and CDs and prepare them for physician review.
Maintain adequate supplies and place orders with purchasing as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable.
Perform duties and compliance testing necessary to keep the laboratory compliant with state and federal regulatory requirements.
Complete the annual continuing education units required to meet C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with federal and state requirements concerning patient care, patient rights, safety, billing, and collections, as well as AON and departmental policies, IT policies, and the Disaster Recovery Plan.
Maintain the confidentiality of patient information at all times.
Assist in training new employees on related job duties.
Work at any AON location as needed to meet business needs.
Work overtime when given sufficient notice.