Medical Assistant

CenterWell•Kansas City, MO

13d•$43,000 - $56,200•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that connects administrative preparation with provider intervention. The role ensures patients are clinically ready through proactive rooming, accurate screenings, and empathetic education, helping preserve the patient journey and maximize provider efficiency. This is an onsite, patient-facing role reporting to the Center Administrator. Medical Assistants perform core duties within established processes, use judgment to prioritize assigned work, and escalate concerns appropriately. The role includes clinical preparation and rooming, inbox and worklist management, and patient education. Medical Assistants verify medications and allergies, conduct validated screenings, manage patient messages and results in the EMR using routing rules, and provide same-day attention to assigned tasks. They use the loop-back method to confirm patients understand their next steps. The position is included in the company's tuberculosis screening program, and selected candidates must be screened for TB.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication or vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient-care information.
Ability to perform clinical tasks safely and consistently.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly to ensure understanding.
Ability to adapt effectively to changing situations and challenges.
Current Medical Assistant certification or certification in progress.
Active Basic Life Support certification.
Right to work in the United States.
Ability to work the assigned clinic hours.
Meet state requirements.

Nice To Haves

Familiarity with clinical procedures in a primary care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient-experience measures.
Ability to follow defined workflows consistently.
Ability to resolve conflicts efficiently and effectively.
Ability to coach others.
Ability to interpret numerical and quantitative information.

Responsibilities

Prepare and room patients, including taking vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and Fall Risk.
Perform clinical activities safely and consistently within established processes and applicable scope.
Manage the EMR inbox using routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for assigned tasks to maintain clinical flow.
Prioritize assigned tasks and appropriately escalate unclear, abnormal, or time-sensitive information.
Use the loop-back method to confirm patient understanding of next steps.
Support providers by ensuring each patient is clinically ready before the provider enters the room.