Medical Assistant

Hopscotch Primary Care • Shelby, NC

20h • Onsite

About The Position

The Medical Assistant is a critical member of Hopscotch Primary Care’s Care Team, supporting physicians, patients, and other team members to promote positive patient outcomes and experiences. The role engages patients at the start of clinic visits, helps identify patient needs, communicates with the care team, and carries out care plans. This full-time position is based in Shelby, North Carolina, and pays $20–$24 per hour depending on clinic location and candidate experience and qualifications.

The Medical Assistant prepares patients and exam rooms for visits, supports efficient clinic flow, obtains vital signs and patient information, collects specimens, performs basic waived laboratory tests, delivers protocol-based screenings, and provides care within their training, certification, and applicable regulations. The role also supports diagnostic services, medication dispensing and testing scheduling, and helps patients with Durable Medical Equipment applications. Outside provider visits, the Medical Assistant provides protocol-based telephone support and participates in care team meetings. Clinic support duties include ordering supplies, stocking exam rooms, and conducting routine quality, infection-control, and equipment checks.

Requirements

• High school diploma or equivalent education (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of healthcare work experience, preferably as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment; documented clinical rotation training may substitute for work experience.
• BLS certification, including CPR.
• Experience with an EMR and similar technology; EMR experience and proficiency are required.
• U.S. work authorization.
• Strong verbal and written interpersonal and communication skills.
• High emotional intelligence, strong collaboration skills, and a passion for patient care.
• Positive, energetic, solutions-oriented attitude and a flexible approach to work.
• Strong attention to detail, organization, coordination, and planning skills.

Nice To Haves

• Certification as a Phlebotomy Technician.

Responsibilities

• Engage patients before provider visits, prepare them, and set expectations.
• Plan for services or steps needed in the clinic, such as flu vaccination or blood draws.
• Keep exam rooms clean, safe, and ready for patient visits.
• Prepare for visits, room patients promptly, gather necessary information, and help providers stay on schedule.
• Obtain vital signs and information about patient status and needs, and review medications.
• Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
• Deliver patient screenings according to protocols and assist physicians as needed.
• Provide patient care within training, certification, and applicable regulations, including vaccine administration.
• Catalog and communicate patient needs to the primary care provider and broader Care Team.
• Support additional diagnostic and care needs in collaboration with the Care Team.
• Support pharmacy medication dispensing as directed and within certification.
• Schedule diagnostic testing.
• Apply for or assist with applications for Durable Medical Equipment (DME).
• Provide protocol-based telephone support to patients under physician direction.
• Participate in care team meetings to discuss patient care and clinical operations.
• Order supplies and stock exam rooms.
• Conduct routine quality-control checks, including infection-control measures, equipment quality checks, and checks for expired medications and supplies.

Benefits

• Paid holidays, paid time off (PTO), and sick time.
• Company-sponsored medical, dental, and vision insurance for employees and their families.
• Free short-term and long-term disability insurance.
• Free $100,000 life insurance policy.
• 401(k) plan with a 4% company match and no vesting period.
• $720–$1,000 added to the employee Health Savings Account annually for eligible health plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED