Medical Assistant

American Family Care • New Bedford, MA

18d

About The Position

American Family Care (AFC) Medical Assistants combine clinical care, patient service, and front-desk and insurance verification expertise to help keep urgent care centers running smoothly. The role includes triaging patients, performing clinical procedures and tests, registering patients, verifying insurance eligibility, collecting payments, and maintaining accurate electronic medical records. Medical Assistants also educate patients, provide discharge instructions, support compliance and infection-control practices, and contribute to a collaborative, patient-first team. The work takes place in a fast-paced urgent care environment and may include evening and weekend shifts and floating to nearby centers.

Requirements

• Completion of an accredited Medical Assistant program.
• Active national Medical Assistant certification at hire, such as CMA, RMA, CCMA, or equivalent.
• At least one year of experience with insurance verification and patient registration.
• Current Basic Life Support (BLS) certification, or ability to obtain it before starting.
• Proven venipuncture and specimen collection skills.
• Must pass a drug screen and criminal background check as a condition of employment.
• Full availability, including the ability to work evenings and weekends and float to nearby centers as needed.

Nice To Haves

• Urgent care or emergency room experience is highly valued.
• EMR proficiency; Experity is preferred.
• Comfort using payer portals such as Waystar.

Responsibilities

• Greet and triage patients; collect vital signs and medical histories.
• Perform venipuncture, specimen collection, and CLIA-waived point-of-care testing, including COVID, flu, strep, glucose, A1C, and urinalysis tests.
• Assist with minor procedures, wound care, EKGs, and nebulizer therapy.
• Register patients and verify insurance eligibility.
• Determine patient financial responsibility, collect co-pays, and reconcile payment logs.
• Maintain accurate electronic medical records.
• Educate patients about clinical procedures and financial expectations, provide clear discharge instructions, and de-escalate concerns with empathy and professionalism.
• Participate in daily huddles and maintain compliance logs, including crash-cart and refrigerator-temperature logs.
• Support infection-control practices and HIPAA standards.
• Work evenings and weekends and float to nearby centers as needed.

Benefits

• Competitive pay and benefits package.
• Opportunities for professional growth and cross-training.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed