Medical Assistant (FGP) - Manhattan, Multispecialty

NYU Langone Health • New York, NY

2d • $61,693 - $61,693 • Onsite

About The Position

NYU Grossman School of Medicine, a top-ranked medical institution with a 175-year history, is seeking a Medical Assistant to join their team. As part of NYU Langone Health, the school is dedicated to advancing medical education, scientific research, and patient care. They emphasize equity, inclusion, and the value of diverse talents and perspectives.

Requirements

• High School Diploma or the equivalent.
• Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution (such as American Association of Medical Assistant(AAMA); American Medical Technologies (AMT); National Center for Competency Testing (NCCT); National Healthcare Association (NHA)).
• Working knowledge of English (verbal, reading, and writing abilities).
• Demonstrated ability in computer skills.
• Ability to complete multiple tasks efficiently.
• Ability to thrive in a team work environment which pursues a positive patient care experience.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• MA experience preferred.
• EKG, phlebotomy and venipuncture experience preferred.
• Other language an asset.

Responsibilities

• Assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care.
• Validating patient identifiers.
• Preparing patients and rooms for examination.
• Measuring and recording vital signs.
• Drawing blood and collecting other lab samples.
• Scheduling appointments, answering phone calls, and performing data entry.
• Escorting patients to exam rooms.
• Cleaning and stocking exam rooms.
• Obtaining and processing blood samples as per NYULH policy.
• Supporting quality initiatives by following FGP guidelines for collecting and documenting information in the EMR.
• Promoting a positive patient experience.
• Communicating effectively with providers and administrative staff, and escalating issues.
• Answering phone calls.
• Reviewing and responding to in-basket messages.
• Following up on Rx refill requests.
• Assisting physicians with patient intake and transcribing visits into EPIC.
• Completing necessary intake, including obtaining patient vital signs and other tests within the defined scope of practice.
• Following guidelines for validating patient medical records when accessing and updating information.
• Assisting with maintaining patient flow to and from exam rooms and treatment areas.
• Ensuring exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicating the functionality and purpose of MyChart to patients during intake.
• Ensuring appropriate translation services or equipment are in place prior to the start of a visit.
• Assisting with blood/specimen collection and ensuring proper handling and processing of patient specimens.
• Performing Point of Care testing such as EKG, Glucose Testing, Pregnancy Test, and Urinalysis.
• Preparing the appropriate patient encounter, ensuring all relevant information is up-to-date.
• Reviewing and importing "Prepare for your Visit", "Outside Information", and patient history prior to provider encounter.
• Working with the clinical team to ensure log books related to equipment, specimen collection, and other clinical safety measures are followed.
• Supporting best practice workflows for MIPS by updating medical records with patient vital signs and Histories.
• Scanning and/or uploading diagnostic reports and linking them to their associated order in Epic.
• Maintaining patient privacy as it relates to HIPAA standards.
• Handling appropriate patient calls and documenting outcomes.
• Assisting with in-basket message management.
• Utilizing EPIC functionality to review and update patient records and maintain communication.
• Assisting physicians with procedures and/or set-up according to the specialty.
• Stocking exam/treatment rooms and supply closets with medical supplies, linen, and medical equipment.
• Cleaning and sterilizing designated equipment after use.
• Supporting FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviewing appropriate downtime procedures.
• Completing annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.
• Partnering with administrative and clinical personnel to complete prior authorization, medication refills, and referrals.
• Assisting with prescription refill requests.
• Accompanying physicians into exam rooms and transcribing history, physical exam, and orders.
• Listing all proper diagnoses and symptoms, as well as follow-up instructions and prescriptions.
• Documenting patient orders including laboratory tests, radiology tests, medications, etc.
• Serving as an NYU Langone Health Faculty Group Practice Brand Ambassador.
• Embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off).
• Greeting patients warmly and professionally.
• Working collaboratively to ensure a positive experience and timely resolution for all patient interactions.
• Proactively anticipating patient needs and participating in service recovery.
• Sharing ideas to improve patient experience and access.
• Partnering with Patient Access Center and Central Billing Office team members.
• Ensuring practice staff are fully versed in Access Agreement gold standard principles.

Benefits

• Comprehensive benefits and wellness package.
• Robust support system for any stage of life.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focusing on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED