Medical Assistant

GoHealth Urgent Care•Springfield, MO

20d

About The Position

The Medical Assistant works collaboratively to support medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role is responsible for completing assigned activities accurately, with high quality, and in a timely manner, while supporting the organization’s vision, mission, and core values. The position is within Center Operations and applies to team members affiliated with Joint Ventures. The Medical Assistant reports to the Manager, Regional Operations or On-Site Manager, and may receive assignments from the Manager, Regional Operations, Team Leader, or On-Site Manager. The role supervises no positions.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.
At the time of hire, hold one of the listed credentials: CCMA, CMA, RMA, NCMA, NRCMA, graduate of an accredited school of nursing or LPN/LVN/RN, EMT, or CNA.

Nice To Haves

Graduate of a Medical Assistant program.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years.
For graduates of a Medical Assistant program, Medical Assistant experience is preferred.
Alternatively, two or more years of Medical Assistant experience within the last three years under a licensed healthcare supervisor, in lieu of a Medical Assistant program.
Strong knowledge of medical terminology.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature, and escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory and regularly check supply expiration dates.
Maintain medical records and scan charts into patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Ensure the reception area is well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.