Medical Assistant

United Digestive•Naples, FL

5d•Onsite

About The Position

United Digestive’s Medical Assistant assists physicians and management with clinical, clerical, and organizational tasks related to patient care. The role manages patient charts and responds to patient requests concerning test results, prescription refills, and general healthcare questions. The position is based in Naples, Florida, and may require travel as business needs dictate.

Requirements

Current Certified or Registered Medical Assistant, or equivalent experience.
Two to three years of specialty clinical experience.
Computer literacy and ability to operate healthcare systems and multiple Microsoft Office applications.
Provide a high level of customer service.
Treat patients, visitors, coworkers, and physicians with courtesy and respect.
Maintain a professional, outgoing, warm, and helpful attitude and show compassion toward people who are ill and need help.
Plan, prioritize, and complete multiple delegated tasks.
Work under pressure and assess, respond to, and communicate issues in a timely manner.
Communicate clearly with patients and coworkers by telephone, email, EMR messaging, and in person.
Interpret and apply clinical and non-clinical policies and procedures.
Be reliable, punctual, and able to work independently.

Nice To Haves

CPR certification.
Gastroenterology experience.

Responsibilities

Monitor schedules and organize patient flow for physician office visits and in-office procedures.
Accompany patients to exam rooms, triage them, collect patient histories, and provide physical assessments as delegated by physicians.
Schedule and obtain results for testing, procedures, and other physician-ordered services; interpret and communicate results accurately to physicians and patients as needed.
Perform or assist physicians with in-office ancillary services, procedures, and specialty services.
Manage patient charts and ensure clinical information is complete, including scanning forms into the EMR in a timely manner.
Prepare charts in the EMR before physician visits according to practice processes.
Maintain knowledge of drug uses and dosage requirements and ensure sample medications are up to date.
Enter prescription refill requests into the EMR.
Maintain exam rooms, including sterilization, infection control, supplies, and equipment.
Provide or explain relevant information to patients and relatives regarding medical treatment or procedures.
Answer emails and voicemails and return patient calls promptly and efficiently.
Complete information requests from other United Digestive staff promptly and effectively to support payment on patient accounts.
Comply with and promote HIPAA requirements and maintain strict confidentiality of patient information.
Participate in staff meetings as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, and pre-certification, as directed by the Practice Manager.
Perform other duties and special projects as assigned.