Medical Assistant

ArchWell Health • Euclid, OH

2d

About The Position

The Medical Assistant (MA) supports the primary care physician (PCP) and clinical care team in delivering compassionate, efficient care to ArchWell Health members. The MA greets and rooms members, assists in assessing their health conditions, and performs routine diagnostic testing during appointments. The role also supports coordination of member care with the broader healthcare delivery system.

The MA conducts patient intake, records vital signs and medical histories, performs examinations and routine screenings, and communicates patients’ needs or changing conditions to the PCP and other clinical personnel. The position emphasizes a positive patient experience, accurate documentation, safety compliance, and health coaching for a defined group of patients.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record (EMR) system.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Strong critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Greet and room members and support the PCP in day-to-day clinical care.
• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical histories.
• Perform examinations and routine screenings, informing patients about procedures and addressing their questions and concerns.
• Listen and engage with patients throughout appointments, reporting needs and changes in condition to the PCP, specialists, and other clinical personnel.
• Process patient phone messages, return calls, route calls to appropriate team members, and contact patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Travel occasionally for company meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED