Medical Assistant

Pediatric Associates Family of Companies•Lauderdale Lakes, FL

12d

About The Position

The Medical Assistant performs quality, team-based patient care under the direct supervision of a clinician, handling clinical and administrative functions to promote health and wellness in a safe, friendly environment. The role supports clinicians and care management teams with chronic disease management, examinations, and treatment for pediatric patients, with specialty training as applicable. The Medical Assistant helps maintain a high-quality patient experience and a safe, clean, well-stocked care environment. The position includes collecting and documenting patient histories and vital signs, preparing patients for examinations, assisting clinicians with age-appropriate screenings and procedures, reconciling and administering vaccines and medications, and carrying out follow-up and administrative tasks. The role also includes phlebotomy, laboratory sample collection and processing, and meeting organizational best-practice, quality, and performance standards. The position involves direct patient care and may require travel to other office locations, with reimbursement according to company policy. Designated float staff may be assigned to multiple office locations. The work environment includes indoor work, excessive noise, computer operation, and exposure to hazards. Physical demands include reaching, manual dexterity, lifting or carrying up to 20 pounds, pushing or pulling 41–200 pounds, sitting, walking, crawling, squatting or kneeling, and bending. The role requires vision, hearing, touch, and the ability to wear personal protective equipment.

Requirements

High school diploma or equivalent.
Medical Assistant diploma or certification, or at least three years of Medical Assistant experience in lieu of the diploma or certification requirement.
Active BLS certification.
Current, valid driver's license.
Excellent interpersonal, organizational, and customer service skills to support and reassure pediatric patients and their families.
Ability to maintain effective working relationships with patients, employees, and the community.
Ability to multitask in a fast-paced environment.
Knowledge of basic medical terminology and immunization.
Knowledge of medical safety practices and standards.
Ability to plan, prioritize, and organize.
Clear written and verbal communication skills.
Critical-thinking skills, including in emergency situations.
Proficiency with electronic health recordkeeping systems.

Nice To Haves

At least one year of Medical Assistant experience in a healthcare setting with an MA diploma or certification is preferred.

Responsibilities

Welcome patients and maintain a high-quality patient experience; ensure a safe patient environment and keep offices and examination rooms clean and appropriately supplied in accordance with infection-control policies and procedures.
Measure and document patient intake vital signs, including height, weight, temperature, blood pressure, pulse, and respiration rate; repeat measurements and notify the clinician of abnormal findings.
Interview patients according to age and specialty needs, document relevant information, and update medical records with complaints, medications, allergies, histories, barriers to care, and home status.
Obtain medical records, consultation notes, hospital or emergency department discharge records, and diagnostic and laboratory results for clinician review and follow-up as needed.
Prepare patients for clinician examinations and ensure clinician orders are performed and accurately documented.
Under clinician supervision, perform or assist with age-appropriate vision and hearing screenings, electrocardiograms, suture removal, ear lavages, urine cauterization, ear-piercing, wound care, specialty procedures, and emergency response.
Reconcile and document vaccines and medications with the patient and state registry; provide vaccine information statements and educate patients or parents before vaccine and medication administration.
Follow vaccine cold-chain management requirements, including proper handling, storage, preparation, administration, and reporting of vaccine excursions.
Use proper patient identifiers and buddy-process validation; administer vaccines and medications, including intramuscular, intradermal, and subcutaneous injections, and conduct post-administration observation.
Complete patient follow-up and assigned tasks, including answering phones, handling correspondence and prescription refill requests, obtaining medication preauthorization, supporting referrals, completing patient forms, and arranging care and follow-up appointments.
Perform phlebotomy and collect and process laboratory samples, documenting results and reporting to the clinician according to policy.
Meet patient-centered medical home best-practice standards, quality expectations, and key performance indicators.
Adhere to information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable federal, state, and local regulations.
Perform other duties as assigned.