Medical Assistant - Addiction Medicine

Hennepin Healthcare•Minneapolis, MN

3d•Onsite

About The Position

Under the direction, delegation and supervision of a Licensed Independent Practitioner (LIP), Manager/ Clinic Nurse Supervisor, charge nurse and/or their delegates, the Medical Assistant performs a wide variety of medical and clinic support functions. The Medical Assistant assists with indirect and direct patient care and performs specialized medical procedures of a routine nature as determined by established Policies, Procedures and Clinical Protocols. This position is with the Office Based Addiction Treatment department.

Requirements

Diploma or Associate’s Degree from an accredited Medical Assistant school (Commission on Accreditation of Allied Health Education Programs or Accrediting Bureau of Health Education Schools) that includes a clinical externship or a formal medical services training program of the United States Armed Forces, as evidenced through educational transcripts
Credentialed or Registered through AAMA, AMT, or NHCA within thirteen (13) months of employment
Must have and maintain valid American Heart Association Basic Life Support for Health Care Providers certification or the ability to obtain this within the first three months of employment
Ability to perform specialized clinical tasks and procedures in alignment with HHS standards
Knowledge of medical terminology
Ability to effectively interview patients and collect information required to obtain medical history and to accurately register and/or schedule patients
Ability to work cohesively and respectfully with a diverse work force and patient population
Ability to prioritize, organize, and communicate with multidisciplinary staff
Basic computer knowledge
Ability to read and follow written instructions; understand and communicate verbal and written information
Ability to perform job duties that meet departmental performance expectations as well as HHS standards related to quality, accuracy, productivity, patient and family centered care, customer service, etc

Nice To Haves

Experience with EPIC and/or similar electronic health record
Proficient with Microsoft Office Software
months related experience or HHS externship
Possesses active certification by the AAMA or active registration by the AMT at hire
Bilingual in English and at least one other language commonly spoken by HHS patients
Ambulatory Care Float Pool: Medical Assistant positions in the float pool require driving to off campus clinics. Must have a valid driver’s license and the availability of an insured vehicle or demonstrate ability to travel to offsite clinics during the work shift within a one-hour timeframe

Responsibilities

Exemplifies service orientation and the team concept in all contacts.
Develops and maintains a positive working relationship with patient and family, team members, department, and medical center personnel
Assists with the prioritization of patient flow
Supports organization to promote compliance with regulatory standards, customer service, and other initiatives
Attends mandatory department meetings, in-services, and work-related educational programs
Participates in performance improvement and continuous quality improvement activities
Ensures patient confidentiality at all times
Promotes HHS Mission, Vision, and Values
Complies with HHS Interpersonal Code of Conduct, Policies & Procedures, and Protocols
Takes responsibility for obtaining required continuing education credits to maintain certification
Provides care appropriate to condition and age of the patient, including pediatric, geriatric and general population
Obtains and documents patient’s reason for visit, vital signs including height and weight, patient screening questions, review allergies, and review medications
Performs a variety of screening related to patient care including but not limited to vision, hearing, developmental, and pain and records information in to the patient’s medical record
Sets up and prepares patient for examination and/or procedure along with providing direct assistance to LIP
Administers immunizations and medications including Parenteral (IM, SQ, and ID), Oral, Rectal and Nebulized as ordered by provider, and records information into the patient’s medical record. Asks for assistance from a nurse or LIP if unfamiliar with medication or procedure
Collects, labels and processes specimens (e.g. phlebotomy, urinalysis, swabs) using appropriate technique recording information into the patient’s medical record as indicated
Assists nurse or LIP with procedures including those requiring sterile and clean technique
Uses universal blood and body fluid precautions at all times and personal protective equipment as needed
Documents and reports patient observations, care and outcomes of interventions in the electronic health record (EHR)
Follows appropriate documentation procedure on paper for approved department specific procedures
Engages and facilitate with other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs
Activates emergency response and/or initiates Basic Life Support when appropriate
Provides standardized instruction based on written materials. Refer patients that require further teaching to a nurse or LIP
Performs other duties as assigned
Promotes patient welfare and independence by communicating through words and actions and understanding of patients’ reactions to the healthcare environment
Maintains stock of medications and immunizations as assigned
Maintains a clean, functional environment including cleaning and disinfecting of equipment and exam rooms
Ensures equipment is operable and follows established procedures to remove equipment out of service for inspection
Completes the pre-cleaning of scopes and instruments as applicable to department
Performs and records calibration/monitoring requirements as assigned
Stocks rooms according to written standard work. Procures equipment and supplies as indicated for the department
Performs limited registration and scheduling tasks in clinics and/or contact Connection Center to do phone registration and scheduling
Attends department daily huddles, meetings, in-services and appropriate work related education programs
Assists team with delegated in-basket and care management duties
Performs other duties as assigned