Medical Assistant

Henry Ford Health•Bloomfield Township, MI

4d•Onsite

About The Position

Under direct supervision of a provider and/or nursing leadership, the Medical Assistant performs administrative and clinical tasks that support quality, compassionate patient care. The role includes preparing patients for examinations and procedures, documenting care in the electronic health record, assisting providers, performing diagnostic tasks, coordinating appointments and referrals, and supporting patient education and department operations. The position is in Family Medicine - Orthopedics at Henry Ford Medical Center – Bloomfield Township Medical.

Requirements

High school diploma or GED equivalent.
Graduate of a Medical Assistant program with a completed formal clinical externship of at least 160 hours; or graduate of a Medical Assistant program without an externship and have at least one year of clinical medical-assisting experience within the past five years; or hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical-assisting experience; or be a Licensed Practical Nurse; or be a licensed Paramedic/Emergency Medical Technician with at least one year of clinical experience in a clinical medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a clinical medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect; practice these skills through ongoing training and in-services.
Demonstrate self-direction, flexibility and commitment to the team concept, teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to examination rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document medications and immunizations as ordered by the supervising provider, following medication-administration requirements and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Respond to patient requests through telephone encounters, In Basket messages, and My Chart within identified time frames, and document responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography and other testing as required; and perform venipuncture and capillary puncture.
Serve as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and schedule outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental and divisional quality-assessment and quality-improvement programs.
Follow standard precautions, handwashing and biohazard-disposal practices; apply aseptic and sterile techniques; and clean instruments and equipment according to policy.
Comply with safety and regulatory standards for practice, the work environment, and documentation.
Advocate for patients, explain office policies and procedures, and provide health-maintenance, disease-prevention, and treatment-plan information within scope and as directed by the supervising physician.
Identify community resources to support patient health maintenance and disease prevention.
Uphold Henry Ford Health goals, policies, procedures, expectations, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean and orderly environment; and maintain examination and treatment rooms, supplies, and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice as assigned.