Medical Assistant

Mercy Medical Center•Baltimore, MD

About The Position

Mercy Medical Center is hiring a Medical Assistant II for The Center for Endocrinology and Diabetes at Mercy, a busy, patient-focused practice. The role supports providers and patients in a fast-paced setting, contributing to a positive patient experience through clinical and administrative assistance. A $1,500 sign-on bonus is offered to eligible new hires in applicable Medical Assistant and Medical Office Specialist positions through December 31, 2026; this role is stated to qualify. The Medical Assistant rooms patients, collects vital signs, updates electronic medical records, assists providers during examinations and thyroid FNA biopsy procedures, and handles instruments and specimens. The position also supports Hgb A1C testing, exam-room upkeep, supply ordering, appointment scheduling, patient communications, prescription and medication-related tasks, insurance authorizations, and administrative forms. The role requires travel to hub site locations as needed using reliable transportation.

Requirements

High school diploma or GED.
A minimum of five years of experience as a Medical Assistant or EMT-Paramedic is preferred.
Experience with medical office administrative duties is preferred.
Excellent verbal and written communication skills.
Ability to work well in a team and maintain a positive attitude.
Customer-service orientation and commitment to patient care.
Knowledge of insurance verification, benefits coordination, and the insurance authorization process.
Ability to travel to hub site locations as needed with reliable transportation.

Nice To Haves

Familiarity with EPIC and Microsoft Office.

Responsibilities

Room patients and obtain vital signs.
Enter patient information into the electronic medical record (EMR).
Chaperone providers during patient examinations.
Assist physicians with FNA thyroid biopsy procedures, including setup and specimen handling.
Maintain surgical instruments and transport instruments to Central Sterile (CSS).
Process surgical specimens and transport them to Pathology.
Maintain and stock exam rooms; clean and reset exam rooms.
Order clinical supplies.
Perform Hgb A1C patient tests and assist physicians with uploading results in the EMR.
Schedule patient appointments.
Answer patient phone calls and reply to patient in-basket messages.
Assist physicians with prescription refills and medication management, and perform prior authorizations.
Maintain a clean, organized front office space.
Complete FMLA and disability forms.
Provide service and support to patients and visitors.
Perform other duties as assigned.

Benefits

$1,500 sign-on bonus for eligible new hires in applicable Medical Assistant and Medical Office Specialist positions; offer effective through December 31, 2026.
Competitive health, prescription, vision, and dental benefits and wellness credit for eligible employees.
403(b) retirement plan with company match and catch-up provision.
Paid time off (PTO) and company-paid holidays.
Tuition reimbursement.
Mental health resources and other employee wellness opportunities through the Employee Assistance Program.
Employer-paid short- and long-term disability benefits for eligible employees.
Voluntary benefits.
Discounts on auto and home insurance and Verizon plans.
Rewards and recognition program.