Medical Assistant

CenterWell•Lebanon, TN

22h•Onsite

About The Position

The Medical Assistant supports clinical operations by preparing patients for their appointments and helping ensure an efficient, patient-centered visit. In this onsite role, the Medical Assistant acts as a Patient Specialist, completing intake and other preparation so doctors can focus on medical decisions. The position reports to the Center Administrator. Responsibilities include bringing patients to exam rooms, performing basic health checks, verifying medications and allergies, documenting patient history, and conducting validated screenings as needed. The Medical Assistant also manages the EMR inbox and worklists according to routing rules, handling patient messages, lab results, and medication-adherence follow-ups with pharmacies, with the goal of same-day attention for all tasks. The role includes explaining next steps to patients and using the loop-back method—asking patients to repeat instructions in their own words—to check understanding and reduce confusion. The Medical Assistant is expected to protect patient privacy, follow safety and infection-prevention standards, document care accurately, communicate compassionately, and work effectively with clinical teams. CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic-condition management, screenings, and minor-injury treatment. Its integrated care teams emphasize personalized care and whole-person well-being.

Requirements

Knowledge of HIPAA and safety policies, including protection of privacy and compliance with safety requirements.
Knowledge of infection prevention and OSHA standards.
Computer literacy.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient-care information and apply practical patient-care techniques.
Ability to recognize and manage emotions effectively and work across professional teams.
Ability to communicate clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to perform clinical tasks safely and consistently, maintain accuracy during repetitive tasks, and perform basic calculations accurately.
Current or in-progress BLS certification when required for the applicable level or state.
Graduation from a medical assistant training program or at least 3 years of experience.
Authorization to work in the United States.
Ability to work the assigned clinic hours.

Nice To Haves

Knowledge of documenting screenings using approved, standardized tools.
Knowledge of safe vaccine-administration standards.
Knowledge of routing messages to support care.
Knowledge of point-of-care testing (POCT) and specimen handling.
Knowledge of value-based care fundamentals.

Responsibilities

Prepare patients for appointments by bringing them to exam rooms and performing basic health checks.
Complete patient intake, including medication and allergy verification and patient-history documentation.
Conduct validated screenings as needed, such as PHQ-2 and fall-risk screening.
Manage the EMR inbox and worklists using established routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Aim to provide same-day attention to inbox and worklist tasks to maintain clinical flow.
Explain care instructions and next steps clearly, using the loop-back method to confirm patient understanding.
Protect patient privacy and follow safety, infection-prevention, and OSHA standards.
Accurately document patient care information and perform practical patient-care tasks safely and consistently.
Work effectively across professional teams and provide responsive, patient-centered support.