Medical Assistant

ChenMed•Chicago, IL

9d•$17 - $24•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional who is cross-trained to perform routine administrative and clinical tasks that keep medical centers running smoothly. Duties vary by setting, including the center’s size, location, and type. In addition to administrative responsibilities, Care Promoters perform clinical duties under direct physician supervision and in accordance with state medical practice acts. The role is an integral part of a physician-led care team providing comprehensive primary care to a specific patient population. The position supports patient care through vital-sign measurement and documentation, preparation for examinations, routine screening, specimen collection, basic waived laboratory tests, and other non-critical procedures. It also includes patient communication and follow-up, health coaching, care-team coordination, maintaining supplies and equipment, and accurate documentation. Local or regional travel to cover other centers may be required, up to 10% of the time.

Requirements

High school diploma or GED.
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
At least one year of work experience as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment; documented clinical rotation training may substitute for work experience.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer-service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time-management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, and other team members.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer skills.
Attention to detail to ensure accurate reports and data.
Ability to maintain organized systems that support timely patient flow.
Ability to remain calm in busy or stressful situations.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Spoken and written fluency in English.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Catalog and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with exams, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures according to medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications; change dressings; apply bandages; remove sutures; and perform other first-aid procedures, including CPR when necessary, under physician supervision.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and document accurately, legally, and ethically.
Process patient phone messages, return and route calls as appropriate, and contact patients to obtain and relay pertinent information for the physician.
Call prescriptions in to pharmacies upon physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined patient group to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.
Travel locally or regionally, up to 10% of the time, to assist with coverage at other centers as needed.