Medical Assistant

American Oncology Network • Little Rock, AR

19d • $17 - $23 • Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and is responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and equipment maintenance. The role includes patient intake and documentation, laboratory operations, assistance with clinical procedures, coordination of outside testing and referrals, and maintaining compliance with applicable regulatory requirements. The employee may work at any AON location to meet business needs and is expected to work overtime when given sufficient notice.

Requirements

• High school diploma or GED.
• Certifications and licenses as required by the state where employed.
• BLS certification required.
• Valid driver's license and a vehicle for travel to other clinic locations as needed.
• One year of experience as a medical assistant in a clinic or physician's office, with the ability to perform venipuncture.
• Critical thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
• Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
• Good command of English and effective oral, written, and presentation communication skills; ability to listen actively and provide balanced feedback.
• Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, and positive employee, physician, and community relations.
• Ability to manage time, competing priorities, stress, and professional development; self-motivated, able to work independently with limited supervision, and able to work remotely effectively as required.
• Ability to work effectively in a fast-paced, multi-site environment and manage competing demands from multiple stakeholders and locations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• EMR skills.
• Travel of less than 25%.

Nice To Haves

• A second language is an asset but is not required.

Responsibilities

• Perform required quality control procedures before patient testing and conduct laboratory blood work and blood draws.
• Handle and process specimens according to laboratory procedures; perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
• Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient's insurance plan.
• Maintain test report logs, quality control logs, equipment records, and checklists as required by regulatory agencies.
• Follow the AON patient identification policy and procedure at every patient encounter.
• Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician in the Onco/EMR system.
• Place patients in exam rooms and prepare them for the physician in a timely manner.
• Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient's chart or Onco/EMR for physician review.
• Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
• Schedule outside testing, referrals to other physicians, and hospital admissions as ordered by physicians, when applicable.
• Thoroughly document testing and treatment in the medical record; prepare encounter forms or complete required EMR steps for electronic superbills, and document quality control and quality assurance corrective actions.
• Show physicians critical blood counts according to guidelines and obtain relevant scans and CDs for physician review.
• Maintain adequate supply inventory and place orders with purchasing as needed.
• Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
• Perform EKG testing where applicable and compliance testing as required.
• Perform duties necessary to keep the laboratory in compliance with state and federal regulatory agencies, and complete the required annual CEUs for C.O.L.A. requirements.
• Follow established safety guidelines and maintain cleanliness of the laboratory and equipment.
• Comply with laws and regulations pertaining to patient care, patient rights, safety, billing, and collections; follow AON and departmental policies, including IT policies and the Disaster Recovery Plan; and protect patient confidentiality.
• Assist in training new employees on related job duties.
• Work at any AON location as needed and work overtime when given sufficient notice.
• Perform other job-related duties as assigned by a supervisor or management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED