Medical Assistant

CenterWell•Richmond, VA

7d•$43,000 - $56,200•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that connects administrative preparation with provider intervention. The role supports patient readiness through proactive rooming, accurate screenings, and empathetic education, helping protect the patient journey and provider efficiency. This is an onsite, patient-facing position reporting to the Center Administrator. The Medical Assistant completes core duties within established processes and applicable scope, prioritizes assigned work, and escalates concerns appropriately. The position includes clinical intake and rooming, medication and allergy verification, validated screenings, EMR inbox and worklist management, and patient education using the loop-back method to confirm understanding. The role is part of the company's tuberculosis screening program; selected candidates are required to be screened for TB.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication and vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient care information.
Ability to perform clinical tasks safely and consistently.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly to ensure understanding.
Ability to adapt effectively to changing situations and challenges.
Active Basic Life Support certification.
Right to work in the United States.
Ability to work the assigned clinic hours.
Must meet state requirements.

Nice To Haves

Familiarity with clinical procedures in a primary care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures.
Ability to follow defined workflows consistently.
Ability to resolve conflicts efficiently and effectively.
Ability to coach others.
Ability to interpret numerical and quantitative information.
Current Medical Assistant certification or certification in progress.

Responsibilities

Prepare patients clinically before the provider enters the room, including taking vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and Fall Risk.
Perform clinical activities safely and consistently within established processes and applicable scope.
Manage the EMR inbox using routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Aim to provide a same-day touch for inbox and worklist tasks to maintain clinical flow.
Prioritize assigned tasks and escalate unclear, abnormal, or time-sensitive information appropriately.
Use the loop-back method to confirm patients understand their next steps.
Accurately record patient care information and deliver responsive, patient-centered support.