Medical Assistant, Primary Care

Mass General Brigham•Salem, MA

7d•$22 - $25•Onsite

About The Position

We are seeking a Medical Assistant to directly support a Nurse Practitioner providing primary care services to an adult Medicaid population with complex medical needs. This position is full-time, Monday through Friday, with 8-hour shifts scheduled between 8:00 AM and 5:00 PM. The role requires travel between our Saugus office (1069 Broadway, Saugus, MA 01906) and Salem office (331 Highland Ave., Salem, MA 01970), with the schedule at each location to be determined. In addition, one weekday may be dedicated to accompanying the Nurse Practitioner on home visits throughout the North Shore region. The MA may be responsible for a blend of clinical and administrative duties including rooming patients, assisting with direct patient care, outreach calls, in-basket management, care coordination, and supporting face-to-face patient visits. The role also requires flexibility to provide cross-coverage for other providers and office staff as needed. We are seeking a highly collaborative, team-oriented Medical Assistant who is comfortable working with complex patient populations and capable of managing multiple responsibilities in a fast-paced primary care environment. This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Requirements

High School Diploma or Equivalent required

Nice To Haves

Basic Life Support [BLS Certification]
Certified Medical Assistant
Direct MA experience or medical field work 0-1 year preferred
Medical Assistant Course or diploma program or a minimum of 1 year professional experience
National MA Certification via AAMA, AMT, NHA, or NCCT
Epic experience
Ambulatory/Outpatient experience
Primary Care experience

Responsibilities

Interview patients to obtain medical information and measure their vital signs, weight, and height.
Show patients to examination rooms and prepare necessary equipment for healthcare providers.
Record patients' medical history, vital statistics, or information such as test results in medical records.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
Clean and sterilize instruments and dispose of contaminated supplies.
Take vital signs, document patient information, schedule appointments, and manage patient flow.
Assist with direct patient care.
Make outreach calls.
Manage in-baskets.
Perform care coordination.
Support face-to-face patient visits.
Provide cross-coverage for other providers and office staff as needed.