Medical Assistant

CenterWell•Phoenix, AZ

9d•$43,000 - $56,200•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. The role oversees patient clinical readiness through proactive rooming, accurate screenings, and empathetic education, helping maintain the integrity of the patient journey and maximize provider efficiency. In this onsite, patient-facing role, the Medical Assistant reports to the Center Administrator and supports providers by ensuring each patient is clinically ready before the provider enters the room. The position includes completing core Medical Assistant tasks within established processes, using judgment to prioritize work, and escalating concerns appropriately. The role is included in the company's tuberculosis (TB) screening program, and selected candidates must be screened for TB.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication/vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of POCT and specimen-handling standards.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient-care information.
Ability to perform clinical tasks safely and consistently.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly to ensure understanding.
Ability to adapt effectively to changing situations and challenges.
Active Basic Life Support certification.
Right to work in the United States.
Ability to work the assigned clinic hours.
Meet state requirements.

Nice To Haves

Familiarity with clinical procedures in a Primary Care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient-experience measures.
Ability to follow defined workflows consistently.
Ability to resolve conflicts efficiently and effectively.
Ability to coach others.
Bilingual proficiency in English and Spanish.
Ability to interpret numerical and quantitative information.
Current Medical Assistant certification or certification in progress.

Responsibilities

Prepare patients clinically before provider visits by completing intake and rooming, including vital signs, medication and allergy verification, and validated screenings such as PHQ-9 and Fall Risk.
Perform clinical activities safely and consistently within established processes and applicable scope.
Manage the EMR inbox using routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for assigned inbox and worklist tasks to maintain clinical flow.
Prioritize assigned tasks and escalate unclear, abnormal, or time-sensitive information appropriately.
Educate patients on next steps and use the loop-back method to confirm understanding.
Support providers by ensuring patients are clinically ready before the provider enters the room.