Medical Assistant - Danville, CA

LA ViE MD•Danville, CA

1d•Onsite

About The Position

At LA ViE MD, our Medical Assistants are hands-on clinical partners who keep the patient experience safe, seamless, and elevated. You’ll support providers before, during, and after treatments—from prepping and resetting rooms to assisting with procedures, documenting notes, and guiding patients through pre- and post-care steps. This role blends technical excellence with warm hospitality: ensuring each patient receives personalized luxury care while providers focus on delivering results. Success in this role means moving fast, staying organized, and bringing a calm, confident and positive presence into every interaction.

Requirements

1+ year of medical assistant experience - preferably in a medical spa environment.
Willingness and ability to demonstrate dependability, confidentiality and consistency in the office environment.
Empathetic and consultative approach with clients.

Nice To Haves

Candidates with more experience are encouraged to apply.
Experience in a high-touch elevated client service environment is preferred.

Responsibilities

Support providers to ensure smooth and efficient patient care.
Assisting with procedures, including clinical setup, documentation, preparing and administering injections as directed, applying numbing agents, and confirming all required consents.
Adhere to universal precautions including managing sharps safety supplies, and biohazard disposal.
Prepare rooms before each patient per provider preferences and clean/reset rooms after treatments, ensuring turnover within 5 minutes and completion at the beginning and end of day per checklist.
Maintain patient privacy (HIPAA) and confidentiality at all times by avoiding discussion of patient treatments in public or shared spaces and proactively offering private areas for sensitive conversations.
Report safety concerns immediately to a Lead or Manager and follow established protocols when a patient shows signs of risk, injury, or adverse reaction.
Demonstrate consistent curiosity and knowledge growth by becoming knowledgeable on all of LA ViE MD’s products and services, attending training as requested, and seek out additional training or support when there are knowledge gaps.
Deliver a high-touch patient experience by warmly greeting patients, escorting them to treatment rooms, offering refreshments, and anticipating patient needs.
Build trust and rapport with patients through regular check-ins during the numbing period, using these interactions to reinforce treatment plans and support patient confidence in recommended services and products.
Follow post-care education and protocols.
Proactively call patients after specific treatments to ensure no adverse reactions; and maintain detailed log of adverse reactions. Keep the doctor informed of these situations.
Support front desk during busy times with check-ins/check-outs or during break times of patient care coordinators.
Keeping the clinic organized by performing AM/PM checklists fully every day and without reminders.
Documenting and charting as required which includes uploading documents, keeping treatment notes current and documenting numbers for toxins, fillers, vials, and disposables.
Manage before/after pictures following clinic SOP and as requested by the doctor.
Assist with follow-up scheduling as directed by providers.
Understand services and skincare products to answer questions, support product recommendations, and educate patients on post-care and skincare routines.
Assist staff with product pulls, retail bag preparation, restocking, and pricing accuracy.
Support event planning and event project execution as needed.
Role modeling the LA ViE MD Culture and attributes which include representing the LA ViE MD brand in a professional and polished manner at events and online.
Being efficient with time management and respecting other providers' time to support everyone on the team to reach their goals and achieve the expectations of their individual roles.