Medical Assistant (Bilingual)

Mission Neighborhood Health Center • San Francisco, CA

8d • Hybrid

About The Position

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Medical Assistant position. Please note: this role requires an applicant to be bilingual in English and Spanish. This position reports to the Clinic Supervisor and is a Full Time, Non-Exempt role with an hourly rate of $28.38 with full benefits.

Requirements

• High school diploma or GED.
• Completion of a recognized Medical Assistant training program.
• Bilingual in English and Spanish.
• Basic Life Support certificate (BLS)
• Basic knowledge of medical terminology and procedures.
• Experience with electronic health record systems (EHR).
• Ability to maintain the highest level of confidentiality when dealing with patient records and personal information.

Nice To Haves

• National Certification as a Medical Assistant.
• Six months of medical assistant experience in a healthcare setting.
• Non-profit, community health care setting experience.
• Phlebotomy experience.
• Proficiency in using electronic health record (EHR) systems.
• Proficiency in Microsoft Office applications: Outlook, Word, Excel.
• Working with underserved populations

Responsibilities

• Prepare patients for examination by taking vital signs, documenting medical history, and verifying the purpose of the visit.
• Assist healthcare providers during patient examinations, procedures, and treatments.
• Perform basic laboratory/point-of-care tests, such as blood drawings, urinalysis, and specimen collection.
• Administer medications, injections, and immunizations as directed by healthcare providers.
• Prepare exam rooms by ensuring cleanliness and availability of necessary supplies.
• Maintain and manage medical equipment, ensuring proper functioning and cleanliness.
• Ensure a clean and safe environment by maintaining infection control protocols.
• Educate patients about medical procedures, treatments, and medication instructions.
• Provide patients with information about preventive care, lifestyle modifications, and self-management techniques.
• Answer patient inquiries regarding test results, medications, and referrals.
• Ensure effective communication between patients, healthcare providers, and other staff members.
• Foster a supportive and empathetic environment to enhance patient satisfaction.
• Assist with patient scheduling, appointment reminders, and coordination of referrals.
• Maintain accurate and up-to-date electronic medical records (EMR) and other patient documentation.
• Prepare and organize patient charts for scheduled appointments.
• Ensure compliance with privacy and confidentiality regulations.
• Provide translation services when necessary (English/Spanish).
• Assist in patient check-in and check-out processes, including verifying personal information and insurance details.
• Manage incoming calls, schedule appointments, and coordinate patient flow to optimize efficiency.
• Actively engage in PCMH initiatives, such as care coordination and patient engagement.
• Collaborate with healthcare professionals to enhance the quality and coordination of care.
• Contribute to the collection and analysis of patient feedback and satisfaction surveys.
• Assist in the implementation of PCMH-related protocols and processes.
• Participate in ongoing training and professional development to ensure PCMH compliance.

Benefits

• Annual 4% COLA increase
• 401(k) retirement savings plan includes a company contribution
• Vacation: 2 weeks annually
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED