Medical Assistant

Dermatology Solutions Group: AL . FL . GA . MS•Madison, AL

62d•Onsite

About The Position

Dermatology Solutions Group, LLC provides professional management services to Southeastern Dermatology Group, P.A., a dermatology practice headquartered in Panama City, Florida, with locations throughout the Southeast. The Medical Assistant supports Medical Providers in the day-to-day delivery of health care and patient care management. The position reports directly to the Office Administrator and receives indirect supervision from Physicians, Advanced Nurse Practitioners, Physician Assistants, and DSG Management. The role is patient-focused, with the objective of delivering superior patient care and positive patient experiences and outcomes. The Medical Assistant prepares patients and clinical spaces for visits and procedures, documents patient information in the electronic health record, assists with examinations and office procedures, responds to patient communications, and supports clinical operations. The role also includes handling records, referrals, prescriptions, specimens, and medication prior authorizations; maintaining confidentiality and compliance; and traveling to the main office and satellite locations where applicable.

Requirements

High school graduate or GED and current certification.
Knowledge of medical practice operations and patient care standards.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments.
Knowledge of common safety hazards and precautions.
Ability to assist with a variety of common office procedures and take vital signs when applicable.
Ability to develop and maintain clinical quality assurance.
Ability to identify and proactively solve issues.
Ability to maintain accurate records and record test results.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to use good reasoning and judgment and react calmly in emergency situations.
Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
Ability to read, write, and communicate effectively orally and in writing.
Knowledge of basic arithmetic and medical terminology.
Ability to use electronic medical record technology as a primary documentation method.
Proficiency operating a computer keyboard.
Maintain professional certification, if applicable.
Ability to stand for extended periods; push, pull, and reach; and occasionally bend, sit, stoop, and stretch.
Full range of body motion, including handling and lifting patients.
Hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and medical equipment.
Normal range of hearing and eyesight to record, prepare, and communicate reports; vision requirements include close, distance, color, and peripheral vision, depth perception, and ability to focus.
Ability to occasionally lift and carry up to 20 pounds.
Ability to relocate to other jobs or office locations.
Valid driver’s license and good driving record.

Nice To Haves

One year of medical experience in a physician’s office, or an equivalent combination of training and experience; highly motivated new graduates may be trained.

Responsibilities

Ensure an excellent patient experience in phone, in-person, and online interactions.
Accurately document visit notes and complete electronic notes the same day as the patient visit.
Prepare patients for examinations and treatment by escorting them to exam rooms, recording history and chief complaint, verifying histories and medications, and taking vital signs when applicable.
Review and complete required surgical documents and recent test results and correspondence before surgery, following practice protocol.
Confer with Medical Providers before visits about incomplete tests, consultations, or orders.
Respond to patient communications and questions in a timely manner, generally the same day or within 24 hours.
Prepare, clean, stock, and maintain examination and treatment rooms; clean and sterilize instruments; and ensure equipment and supplies are ready for clinic.
Review required consents with patients and ensure they are initialed, signed, and dated before treatment.
Administer injections and assist with examinations and office procedures as needed; provide other patient care services as directed by Medical Providers.
Perform suture removals as directed by Medical Providers.
Address assigned telephone encounters daily.
Complete delivery or transmission of patient e-prescriptions on the same day as ordered; respond to medication requests and questions the same day when able or within 24 hours.
Verify patient and specimen information, record tissue specimens, and enter them into the specimen log.
Assist with scheduling tests and treatments and processing referrals to other providers.
Create, maintain, copy or scan, and file patient encounters, records, and other documents in the electronic patient record.
Perform medication prior authorizations as necessary.
Abide by Standards of Conduct and complete compliance and other training requirements.
Participate in professional development activities and maintain professional affiliations.
Maintain strict confidentiality and treat coworkers, providers, patients, and visitors with dignity and respect.
Perform other related duties as required and assigned.
Travel to the main office and satellite locations where applicable.