Medical Assistant

CenterWell•Phoenix, AZ

8d•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. The role ensures patients are clinically ready before providers enter the room through proactive rooming, accurate screenings, and empathetic education, helping maintain the integrity of the patient journey and provider efficiency. This is an onsite, patient-facing role reporting to the Center Administrator. The Medical Assistant performs core duties within established processes and applicable scope, uses judgment to prioritize assigned work, and escalates concerns appropriately. The role includes clinical preparation and rooming, verifying medications and allergies, conducting validated screenings such as PHQ-9 and Fall Risk, and managing EMR inbox tasks under established routing rules. The Medical Assistant also confirms patient understanding of next steps using the loop-back method. The role is part of the company's tuberculosis screening program, and selected candidates are required to be screened for TB. The position is scheduled for 40 hours per week and is eligible for a bonus incentive plan based on company and/or individual performance.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication/vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen handling standards.
Ability to deliver responsive, patient-centered support and accurately record patient care information.
Ability to recognize and manage emotions effectively and work across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time, maintain accuracy across repetitive tasks, communicate to ensure understanding, and adapt to changing situations and challenges.
Active Basic Life Support certification.
Right to work in the United States.
Ability to work the assigned clinic hours and meet state requirements.

Nice To Haves

Familiarity with clinical procedures in a Primary Care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures.
Ability to follow defined workflows consistently, resolve conflicts efficiently and effectively, and coach others.
Bilingual proficiency in English and Spanish.
Ability to interpret numerical and quantitative information.
Current Medical Assistant certification or certification in progress.

Responsibilities

Prepare and room patients, including taking vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and Fall Risk.
Perform clinical activities safely and consistently within established processes and applicable scope.
Manage the EMR inbox according to routing rules, including patient messages, lab results, and medication adherence follow-ups with pharmacies.
Provide a same-day touch for inbox tasks to maintain clinical flow.
Prioritize assigned tasks and appropriately escalate unclear, abnormal, or time-sensitive information.
Use the loop-back method to confirm patient understanding of next steps.
Deliver responsive, patient-centered support and communicate information clearly and compassionately.
Accurately record patient care information and perform clinical tasks safely and consistently.