Medical Assistant

Complete Health•Pell City, AL

About The Position

Assists in the examination and treatment of patients under the direction of healthcare providers. The Medical Assistant interviews patients; takes and records vital signs and other information in the EMR; prepares and stocks examination rooms; supports providers during procedures; cleans and sterilizes instruments; performs clinical tests and blood draws; and administers injections as ordered by providers. The role also includes responding to patient portal messages, coordinating medication refills and additional tests or imaging, completing prior authorizations and precertifications, communicating instructions and test results as directed, and maintaining patient and office records. Medical Assistants assist patients with mobility and transport in the clinical setting, helping them move between wheelchairs, exam tables, and other areas while supporting their comfort and safety. They monitor patients for signs of distress, maintain clean transport equipment, and provide emotional support when needed. The position requires extended periods of standing and walking, a full range of body motion, handling and lifting patients and equipment, and regular exposure to bodily fluids while following safety and hygiene protocols.

Requirements

Active Clinical Medical Assistant or Certified Medical Assistant certificate; or an equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience as determined by leadership.
Knowledge of word-processing software, internet software, EMR systems, and database software.
Ability to stand and walk for extended periods and perform a full range of body motion, including handling and lifting patients and equipment.
Ability to lift and carry items weighing up to 30 pounds and assist in moving patients weighing up to 300 pounds.
Effective communication skills and the ability to maintain patient confidentiality.

Nice To Haves

Experience with Athena EMR is preferred.

Responsibilities

Interview patients and take and accurately record vital signs, including manual blood pressure, pulse, temperature, oxygen level, weight, and height, in the EMR.
Prepare and stock examination rooms.
Hand instruments and materials to providers during procedures as directed.
Clean and sterilize instruments.
Perform EKGs and tests such as urinalysis, strep, flu, COVID, mono, pregnancy, and A1C tests.
Administer intramuscular, intradermal, and subcutaneous injections according to provider orders.
Handle patient portal messages; refill medications; order additional labs or imaging as needed; and complete prior authorizations and imaging precertifications.
Communicate effectively and instruct patients and/or family members as directed by the provider.
Call patients to discuss results as directed by the provider while maintaining confidentiality.
Enter data into the EMR to maintain office and patient records.
Perform other duties as needed or directed by supervision, which may include assisting with patient check-in.
Perform competent and expedient blood draws while minimizing patient discomfort.
Assist patients with mobility and transport, including helping them in and out of wheelchairs or onto and off exam tables and escorting or transporting them to other areas.
Monitor patients during transport for signs of distress, maintain the cleanliness of transport equipment, and provide emotional support when necessary.
Follow safety and hygiene protocols, including when working with bodily fluids.