Medical Assistant

United Digestive•Hiram, GA

About The Position

United Digestive’s Medical Assistant assists physicians and management with clinical, clerical, and organizational tasks related to patient care. The role manages patient charts and resolves patient requests, including questions about test results, prescription refills, and general healthcare. The position is based at AGA - Hiram in Hiram, Georgia, and may require travel as business needs dictate. It reports to the Practice Manager.

Requirements

Current Certified or Registered Medical Assistant, or equivalent experience.
Computer literacy and ability to operate healthcare systems and multiple Microsoft Office applications.
Ability to provide a high level of customer service.
Ability to treat patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude.
Compassion when assisting people who are ill and need help.
Ability to plan, prioritize, and complete multiple delegated tasks.
Ability to work under pressure, assess and respond to issues, and communicate them in a timely manner.
Ability to communicate clearly with patients and coworkers by telephone, email, EMR messaging, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.
Reliability, punctuality, and ability to work independently.

Nice To Haves

CPR certification preferred.
Gastroenterology experience preferred.

Responsibilities

Monitor schedules and organize patient flow for physician office visits and in-office procedures.
Accompany patients to exam rooms, triage them, collect patient histories, and provide physical assessments as delegated by physicians.
Schedule testing, procedures, and other physician-ordered services, obtain their results, and accurately communicate results to physicians and patients as necessary.
Perform or assist physicians with in-office ancillary services, procedures, and specialty services.
Manage patient charts, ensure clinical information is complete, and scan forms into the EMR in a timely manner.
Prepare EMR charts before physician visits according to practice processes.
Maintain knowledge of drug uses and dosage requirements and ensure sample medications are up to date.
Enter prescription refill requests into the EMR.
Maintain exam rooms, including sterilization, infection control, supplies, and equipment.
Provide or counsel patients and relatives with pertinent information about medical treatment or procedures.
Answer emails and voicemails and return patient calls promptly and efficiently.
Complete information requests from other UD staff promptly and effectively to help ensure payment on patient accounts.
Abide by and promote HIPAA compliance and maintain strict confidentiality of patient information.
Participate in staff meetings as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, and pre-certification, or other duties as directed by the Practice Manager.
Perform other duties and special projects as assigned.