Medical Assistant

Henry Ford Health•Plymouth, MI

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership in the Family Medicine outpatient clinic at Henry Ford Medical Center – Beck Rd. The role performs administrative and clinical tasks that support quality, compassionate patient care, including welcoming and escorting patients, collecting histories and vital signs, preparing patients for examinations and procedures, and assisting providers. The position also supports diagnostic testing, patient communication and appointment coordination, quality and safety practices, patient education within the scope of practice, and general clinic operations. Duties may vary by ambulatory area.

Requirements

High school diploma or GED equivalent.
Meet one of the stated clinical qualification pathways: graduate of a Medical Assistant program with a formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without an externship and have at least one year of clinical medical-assisting experience within the past five years; hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical-assisting experience; be a Licensed Practical Nurse (LPN); be a licensed Paramedic or Emergency Medical Technician (EMT) with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer service responsibilities, standards, and behaviors, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer-service skills through ongoing training and in-services.
Be self-directed, flexible, committed to teamwork, willing to take initiative and learn, open to new learning experiences, respectful of diversity without judgment, and demonstrate customer-service values.
Basic computer knowledge and keyboarding skills are preferred.
Ability to perform a wide variety of clinical skills related to ambulatory patient care is preferred.
Problem-solving ability is preferred.
Effective interpersonal and communication skills are preferred.
EPIC electronic medical record experience is preferred.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to exam rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record (EHR).
Prepare, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document medications and immunizations as ordered by the supervising provider, following medication-administration requirements and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Monitor and respond to patient requests by telephone, In Basket message, and/or My Chart within identified time frames, and document responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens, perform CLIA-waived tests, and perform electrocardiography, respiratory, and other testing as needed.
Perform phlebotomy, including venipuncture and capillary puncture.
Serve as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and schedule outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental and divisional quality assessment and improvement programs.
Follow standard precautions, hand-washing practices, and biohazardous-material disposal procedures; apply aseptic and sterile techniques.
Clean instruments and equipment, comply with safety standards, and maintain compliance with regulatory requirements for practice, environment, and documentation.
Advocate for patients, explain office policies and procedures, and provide information within the scope of practice and as directed by the supervising physician on health maintenance, disease prevention, and treatment-plan compliance.
Identify community resources to support individual patient needs for health maintenance and disease prevention.
Uphold Henry Ford Health goals, policies, procedures, expectations, mission, vision, and values.
Perform basic clerical work, including answering phones, maintaining records, and filing.
Order and stock supplies, help maintain a clean and orderly environment, and maintain examination and treatment rooms and their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within the scope of practice as assigned.