Medical Assistant

GoHealth Urgent Care • Winston-Salem, NC

1d • $19 - $24

About The Position

The Medical Assistant supports urgent care providers with clinical and administrative tasks, including patient intake, vital signs, testing, procedures, room preparation, and EMR documentation. The role delivers a high-quality, customer-focused experience in a fast-paced care setting. Novant Health and GoHealth Urgent Care have partnered to provide urgent care services across Charlotte, Winston-Salem, and Asheville, North Carolina, emphasizing an effortless patient experience, a welcoming culture of care, and integration with health system partners.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification from AHA or ARC required at hire.
• Proficiency in Medical Assistant duties.
• Strong typing and computer skills.
• Proficiency with Microsoft Word and Excel.
• Detail orientation and strong task management.
• Excellent written and verbal communication skills.
• Ability to work effectively with diverse populations.
• Strong team collaboration skills.
• For candidates with less than 3 years of Medical Assistant experience, one of the following certifications is required: CCMA (NHA), CMA (AAMA or CHP), RMA (AMT, AAH, or ARMA), NCMA (NCCT), or NRCMA (NAHP).
• Candidates using the experience-based pathway must have at least 3 years of Medical Assistant experience, including at least 1 year in a hospital, emergency room, or urgent care setting.
• Candidates hired without an approved Medical Assistant certification must obtain one within 6 months of their start date to remain eligible for continued employment.
• The following alternative credentials are accepted at hire: graduation from an accredited nursing program, LPN, RN, EMT (National Registry of Emergency Medical Technicians), Paramedic (National Registry of Emergency Medical Technicians), or CNA.

Nice To Haves

• Graduate of a Medical Assisting Program.

Responsibilities

• Register patients, verify insurance, and collect co-pays.
• Schedule appointments and coordinate specialist referrals.
• Respond to patient inquiries and provide updates on care status.
• Communicate patient flow and assist with patient preparation.
• Record medical history and obtain vital signs.
• Perform point-of-care testing, including flu and strep testing and ECGs.
• Perform phlebotomy and administer injections.
• Prepare, clean, and restock examination rooms.
• Update the EMR and scan documents.
• Answer phones and manage administrative tasks.
• Conduct patient follow-up and maintain the reception area.
• Complete opening and closing procedures, including cash-out.
• Conduct daily equipment checks and submit repair tickets.
• Perform additional duties as assigned.

Benefits

• Career advancement opportunities, including leadership and clinical education pathways.
• EMR training and mentorship from market leadership and providers.
• Competitive compensation with a monthly bonus program.
• 5 weeks of paid time off.
• Medical, dental, vision, disability, and life benefits.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED