Medical Assistant

Whole Family Health Center Inc•Fort Pierce, FL

5d•Hybrid

About The Position

Whole Family Health Center is a non-profit community healthcare organization serving Florida’s Treasure Coast region for over 25 years. They provide an integrated approach to healthcare, offering Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy with delivery services. WFHC is committed to delivering compassionate, quality care to all. The Medical Assistant role requires candidates to be able to multi-task and function in a fast-paced environment while contributing to a positive atmosphere for patients and staff. The ideal candidate will participate in problem-solving, be detail-oriented, sensitive to patient needs, and require minimal supervision. All duties are essential functions and subject to modification to accommodate individuals with disabilities. This is a position of trust.

Requirements

High School Diploma or GED required
Proof of Certified Nursing Assistant certification with (1) year of adult health experience or current certification as a Certified or Registered Medical Assistant entry level
Level 2 background clearance required
Proof of immunizations for (1) Tdap, (2) MMR’s, HEP B vaccination, and either a history of chickenpox (varicella) or documentation of the varicella vaccine, a PPD Test is done once upon hire.
Good oral and written communication skills are required.
Must be able to multi-task and function in a fast-paced environment.
Must be detail-oriented.
Must be sensitive to the patient’s needs.
Requires minimal supervision.
Experienced knowledge of Athena EHR.

Nice To Haves

Bilingual English Spanish, or Creole preferred, but not required.
Current CPR certification preferred

Responsibilities

Maintains professional behavior and attitude towards patients, visitors, and coworkers.
Screens patients according to WFHC protocols (e.g., obtaining vital signs, height, weight, vision/hearing testing) and any other procedures directed by the Supervising Provider, Clinical Office Manager, or other Clinical Support Leaders.
Performs accurate charting in the medical records in accordance with WFHC policies and procedures.
Provides assistance to the care team, as needed.
Maintains exam rooms and work areas (i.e., keeping well-stocked, orderly, and clean, including disinfecting exam tables between patients as per infection control policy).
Performs phlebotomy/finger sticks as permitted by training.
Performs Covid Testing: Setup testing site & maintain supplies, Manage scheduled & walk-in patients, Explain the reason for the testing, and procedure; provide education, Register patients in portals & office documentation: experienced knowledge of Athena EHR, Wear PPE, Collect anterior nasal specimens & collection guidelines, Oversee client flow; review & provide testing results, Sanitize & disinfect workspace.
Administers injections according to position requirements (i.e., subcutaneous, intramuscular, and intradermal injections).
Performs procedures as ordered (i.e., EKGs, nebulizer treatments, pulse oximeter, ear lavages, obtain specimens for laboratory processing).
Able to accurately make/cancel/reschedule appointments in the computer appointment system. Able to follow up on appointments to determine patient compliance and contact patients to reschedule (no-show policy).
Maintain strict infection control (i.e., sterilizing instruments, performing procedures, needle disposal, etc.).
Performs in-house waived testing, after they are quality controlled, which may include some or all of the following: pregnancy tests, Hemocue/Hemoglobin, glucometer, urine dip, hemoccult-stool, and throat swab. Each test will be done according to directions/procedures and results logged in patients’ medical records.
May occasionally need to travel from one clinic to another for coverage.
Understands all emergency protocols and responds accordingly.
Understands mandatory reporting of child/elder abuse policy and procedure.
Understands State requirements for reporting communicable diseases and offering special labs for pregnant patients.
Understands and utilizes the VFC program where applicable and documents accurately including 680 forms and vaccine administration records.
Counsels patients per treatment plan (i.e., diet, exercise, medication, etc.).
Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served.