Medical Assistant

CenterWell•Madison, TN

3d•Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. The role oversees clinical readiness through proactive rooming, accurate screenings, and empathetic patient education, helping maintain the integrity of the patient journey and maximize provider efficiency. This is an onsite, patient-facing role reporting to the Center Administrator. The Medical Assistant protects the clinical handoff by ensuring each patient is ready before the provider enters the room. The position completes core Medical Assistant work within established processes, prioritizes assigned work using judgment, and escalates concerns appropriately. The role includes clinical intake and rooming, medication and allergy verification, validated screenings, EMR inbox and worklist management, patient-message and lab-result routing, medication-adherence follow-ups with pharmacies, and patient education using a loop-back method. The position is part of the company's tuberculosis screening program; selected candidates are required to be screened for TB.

Requirements

Knowledge of basic anatomy.
Computer literacy.
Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
Knowledge of immunization protocols and medication/vaccine administration.
Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
Knowledge of point-of-care testing (POCT) and specimen-handling standards.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient care information.
Ability to perform clinical tasks safely and consistently.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly to ensure understanding.
Ability to adapt effectively to changing situations and challenges.
Active Basic Life Support (BLS) certification.
Right to work in the United States.
Ability to work the assigned clinic hours.
Meet state requirements.
Selected candidates must complete TB screening.

Nice To Haves

Familiarity with clinical procedures in a Primary Care environment.
Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures.
Ability to follow defined workflows consistently.
Ability to resolve conflicts efficiently and effectively.
Ability to coach others.
Ability to interpret numerical and quantitative information.
Current Medical Assistant certification or certification in progress.

Responsibilities

Prepare patients for provider visits by performing clinical rooming, taking vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and Fall Risk screening.
Perform core Medical Assistant activities safely and consistently within established processes and applicable scope.
Manage the EMR inbox and worklists according to routing rules, including patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for assigned inbox tasks to maintain clinical flow.
Prioritize assigned tasks and escalate unclear, abnormal, or time-sensitive information appropriately.
Educate patients on next steps using the loop-back method to confirm understanding.
Support the clinical handoff by ensuring patients are clinically ready before the provider enters the room.