Medical Assistant

Concentra•Tacoma, WA

1d•$21 - $28

About The Position

The Medical Support Specialist (MSS) performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The role delivers efficient, accurate one-on-one patient care in a fast-paced setting and helps ensure patients receive quality clinical care and a positive experience. The position also includes front- and back-office duties, patient flow support, record keeping, equipment and supply maintenance, and adherence to HIPAA and safety requirements. Duties may change at any time with or without notice.

Requirements

Vocational/Technical/Business School education level.
Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience; must meet state employment credentials and applicable regulatory requirements.
Customarily at least six months or more of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Clear, professional verbal and written communication skills.
Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
Ability to participate in initial and ongoing training as required.
Obtain all certifications required of Medical Support Specialists, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

Completion of an externship as part of an accredited medical assistant program.
Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Perform Department of Transportation (DOT) and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and conduct required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment (DME) as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies, clean rooms and equipment, and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Notify a supervisor promptly if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist with patient flow and volume in partnership with center leadership.
Keep patients informed of expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and proper record keeping; ensure documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results and paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Participate in required initial and ongoing training and obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.