Medical Assistant

Henry Ford Health•Detroit, MI

8d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to support quality, compassionate patient care through clinical and administrative tasks. The role is based at the Martin Luther King Jr. Senior High School Health Center, part of Henry Ford Health’s School-Based and Community Health Program. The center provides primary care and behavioral health services to children ages 3–21 and the community throughout the year, regardless of insurance coverage or ability to pay. The Medical Assistant prepares patients for examinations and procedures, obtains histories and vital signs, documents care in the electronic health record, assists providers, administers medications and immunizations as ordered, performs diagnostic tasks, coordinates appointments and referrals, and supports patient education and quality assurance. The position also includes clerical and materials-management duties and maintaining clean, orderly examination and treatment areas. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or GED equivalent.
Meet one of the following qualifications: graduate of a Medical Assistant program with a completed formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without a clinical externship and at least one year of clinical medical-assisting experience within the past five years; current professionally recognized Medical Assistant certification and at least one year of clinical medical-assisting experience; Licensed Practical Nurse; licensed Paramedic or Emergency Medical Technician with at least one year of clinical experience in a medical setting within the past five years; or military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C certification upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer-service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer-service skills through ongoing training and in-services.
Be self-directed, flexible, and committed to the team concept; demonstrate teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.
Manual dexterity is required; the work includes walking, standing, stooping, and may require some heavy lifting of patients and/or equipment.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record (EHR).
Set up and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document oral and parenteral medications and immunizations as ordered, following medication-administration requirements.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Respond to patient requests through telephone encounters, In Basket messages, and MyChart within identified time frames, and document responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography, respiratory and other testing as needed, and phlebotomy including venipuncture and capillary puncture.
Act as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and outpatient procedures.
Apply third-party and managed-care policies and guidelines; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental and divisional quality-assessment and quality-improvement programs.
Follow standard precautions, aseptic and sterile techniques, safety standards, and regulatory requirements; clean instruments and equipment according to policy.
Advocate for patients, explain office policies and procedures, provide health-maintenance and disease-prevention information within scope and as directed, and identify relevant community resources.
Uphold Henry Ford Health goals, policies, procedures, mission, vision, and values.
Perform basic clerical work, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean and orderly environment and maintain examination and treatment rooms, including their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice.