Medical Assistant (MA) - Cystic Fibrosis Clinic

Hartford Healthcare•Hartford, CT

2d•Onsite

About The Position

The Medical Assistant (MA) plays a vital role on the Cystic Fibrosis (CF) care team and is a key contact for the CF community. The CF MA role requires someone who can work well independently and in a team atmosphere, has excellent communication and organizational skills, attention to detail, is motivated, willing to learn, and seeks opportunities for improvement. The MA is responsible for providing a variety of multi-skilled services combining their administrative and clinical knowledge. The clinic follows the guidelines of the Cystic Fibrosis Foundation (CFF) which states that each patient has 4 visits per year with a multidisciplinary team at an accredited center. The clinic adheres to the 4 visits per year per patient as well as scheduling other visits as needed. This position is located within a busy outpatient ambulatory care clinic setting.

Requirements

Bilingual in Spanish required
Diploma from an accredited Medical Assistant program OR an active CT CNA, EMT, Paramedic Certification OR relative experience
In lieu of education requirement, at least one year of experience in direct patient care (acute or ambulatory space) may be considered.
Relevant experience or MA externship in a busy medical office
Certified BLS to be obtained through employment provided RQI training. To be completed 3 months (90) days of hire or job transfer.
All required credentials to be maintained throughout employment.
Must be able to multitask, possess outstanding communication and follow up skills.
Knowledge of Microsoft Office.

Nice To Haves

High School graduate or equivalent preferred
EPIC EMR preferred

Responsibilities

Greeting, arriving, checking in/out the patient on clinic day
Obtaining consents
Scanning
Proficient use of electronic medical records (EPIC) and CF data system (PORT CF)
Scheduling and confirming appointments
Assisting patients where to obtain testing including COVID testing and vaccines
Answering CF line, triaging calls to appropriate team members
Obtaining prior authorizations
Contacting pharmacies for refills
Partnering with CF team to ensure CF infection control guidelines are followed by staff and patients
Obtaining vital signs (temperature, height, weight, BP, oxygen saturation)
Updating medication list
Cleaning and stocking of exam rooms/clinical areas
Monitoring of clinic workflow during clinic
Participating in quality improvement projects
Attending team meetings
Covering administrative front office staff depending on the department’s needs: scheduling appointments, answering telephones, signing in and discharging patients, copying and faxing